Issue related to creating 'Contact' object in Active Directory (AD)

Pallavi71
Tera Contributor

‎03-10-2022 11:43 PM

Hello All,
We need to create a 'Contact' object in Active Directory with the help of workflow activity 'Create AD Object'. We have tried with this activity, but we are getting an error "The server is unwilling to process the request".
If anyone has idea related to the creating 'Contact' object with this activity or any idea about required attributes for 'Contact' object please let me know.

Any guidance or tips would be greatly appreciated!

Thank you!!

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Richard Hine
Tera Guru
Tera Guru

‎03-11-2022 04:40 AM

Pallavi,

I've not encountered this issue with creating a contact, however I was recently working on a password reset implementation and the response I was getting was the "The server is unwilling to process the request".

It turned out that the service account I was using had the correct permissions, but the password ServiceNow was sending as the temporary password did not comply with the AD password policy.

Perhaps the cause of your issue is that one or more of your parameters is not acceptable to AD or does not comply with a policy.

You can find the script the activity runs here (https://<instanceName>.service-now.com/nav_to.do?uri=ecc_agent_script_file.do?sys_id=b710d1e13721010...) which in turn calls function createActiveDirectoryObject in ActiveDirectory.psm1 (https://<instanceName>.service-now.com/nav_to.do?uri=ecc_agent_script_file.do?sys_id=2cb041213721010...)

You will likely need assistance from your AD team to help you understand why it is being rejected.

I hope this starts you off on the right path.

Richard

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