No duplicate CIs in CMDB Dashboard

[Srishti Ranjan]

Hello Experts,

We are facing issues with CMDB Dashboards for duplicate CIs.

We have around 500+ de-duplication tasks for duplicate CIs records but still, the dashboard shows 0 data for duplicate CIs.

This data is being displayed from the cmdb_health_result table. When I check the data present in this table, there is no record present for duplicate metrics. Below screenshot for reference.

I tried running the scheduled job of correctness but still no luck. The duplicate CIs in the dashboard is defined on the below condition:

I would appreciate it if anyone would help me to figure out the issue and populate the data in duplicate CIs in the dashboard.

Regards,

Srishti

[Michael de Boer]

Check the table "cmdb_health_config".
Check if there is a rule for the metric "duplicate".
This is used to only check the CIs that matches the inclusion condition for duplicates.

When you create a new rule or change a rule, don't forget to run the scheduled job.

Regards,
Michael

[Srishti Ranjan]

Hi Michael,

Yes I can see there is one rule configured for duplicate metric.

Regards,

Srishti

[Michael de Boer]

Are the duplicates in one of those CI Classes shown in the condition?
And it also looks like it also checks the install_status.
Can you open the rule to check the conditions?

Regards,

Michael