OEM and ServiceNow integration for Event Mangement

swati_b1
Kilo Contributor

‎08-18-2017 03:46 AM

Hi

Can someone help me to know how to integrate OEM with SNOW for events?

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Tony Branton
ServiceNow Employee
ServiceNow Employee
In response to Shubham63

‎08-12-2018 07:10 PM

Follow these steps:

  • Configure an SNMP Trap Collector extension on your MID Server to receive SNMP traps.  See the Product Documentation for more details.
  • Ensure the SNMP Trap Collector extension is configured to use UDP port 162.  By default this is set to 1162 which isn't commonly used by devices or applications sending SNMP traps.
  • Ensure the SNMP Trap Collector extension is configured to receive SNMP traps using SNMP v1 or v2c.  See the Product Documentation for more details.
  • Ensure OEM is configured to forward SNMP traps to the MID Server using SNMP v1 or v2c.  SNMP v3 is not supported.
  • Ensure network traffic can be received on port 162 on the server hosting the MID Server.  You may need to configure or enable a firewall rule to permit this.

If after following these steps you are not able to receive events from OEM you should open a support ticket in HI.

Hope this helps.

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Anand50
Kilo Contributor
In response to Tony Branton

‎05-09-2019 10:35 PM

Hi Tony,

Thanks for providing the detailed steps on OEM configuration to be performed in Servicenow. Do we have to download the servicenow connector at the OEM side could you help me out in understanding what sort of changes are required to be performed from OEM side to interact with snow?

Appreciate your help

Thanks,

Anand

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Tony Branton
ServiceNow Employee
ServiceNow Employee
In response to Anand50

‎05-13-2019 03:06 PM

Follow the steps described in Configure the SNMP trap listener to receive OEM traps in the Product Documentation.

You don't need to download and install anything in OEM - just configure OEM to send SNMP traps to the MID Server.  You'll need to configure an SNMP trap listener on a MID Server - the steps for that are in Configure event collection for SNMP traps.  Watch out for the port the SNMP trap listener uses - it defaults to 1,162 instead of the usual 162 mostly used (you can set it to 162).  Note that SNMP v3 isn't supported.

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