Operation Status is 'Retired' even when Most Recent discovery is recent date

[Kajal28]

Hi,

I am trying to troubleshoot an issue, where for a CI's, Operational Status field is 'Retired', even when Most recent discovery is recent date. 

1. Are these fields dependent? If yes, when discovery runs, how it updates the Operational Status field, is there any way.

2. When discovery runs, means Most recent discovery field will be updated, does this means Operational Status should be always be updated to Deployed? Or it is okay if is 'Retired'.

Can anyone, please tell me where should I check for this. 

I am new to CMDB and Discovery. Help is much appreciated.

Thanks in advance.

[robertgeen]

These fields aren't linked. In most cases (outside of a source like cloud) the operational status is a manual field that needs to be managed via a process. If the most recent discovery time is iterating then this is a good indication that something went wrong in that process and it makes for a great follow-up indicator for that CI to be investigated. You could actually set a business rule to reset the status to something else if it's retired and most recent discovery iterates but that isn't out of the box.

[Kajal28]

Hi Robert, 

Thankyou for your reply.

I have below scripts:

1. BR that updates Operational Status whenever Most Recent Discovery changes : I checked by manually updating the Most Recent Discovery field and it works, but I am not sure why it does not update when discovery actually run. Operational Status is set to 'Deployed' for most of them but some Ci's are not updated.

2. Scheduled job updates CI's Operational Status when it isn't re-discovered for few days. : This works fine.

 I have one more question now, how does Most Recent Discovery updated when discovery runs? Maybe knowing this I could reach to root cause.

[Ashutosh Munot1]

HI,

This updation of the field is done in identification phase of the CI.

Thanks,
Ashutosh

[Ashutosh Munot1]

Hi,

If you got your answer we request you to close this thread by marking answer as correct, so others can use this.

Thanks,
Ashutosh