How can I determine what CI identifier was used by a Service Graph Connector
I am using Tanium Service Graph connector, but I cannot tell what CI identifier was used to populate the CMDB, so I can't easily try to adjust the identifier rules.
Forum Posts
Alert Flapping Configuration Change
Hello Expert. I have a query regarding Alert Flapping. I have requirement where requested to change in flapping config as image attached: Is this best practice to change and what are Cons and Pros if we change the properties values as above? We have ...
Alert resolution report
Manager from 24/7 team would like to have a report on the level of Alerts being resolved by users or automatically. But since Alert record is overwritten every time - either by an event or closed by user in incident - what is the best way/preferred ...
Discovery Patterns - Add extension section in Patterns
In this guide, we'll learn how to customize Discovery Patterns in ServiceNow.Discovery Patterns: Discovery patterns are predefined or customized sets of instructions used to automatically identify, classify, and gather information about assets and co...
ITOM Cloud Core Services + Pointing ACC agent to different ServiceNow instance
Has anyone successfully been able to point your ACC agent to a different ServiceNow instance via the ITOM Cloud Core (mid server less architecture)? For example, we installed our ACC agent on a windows laptop and configured it via the out of the box ...
Resolved! Asset Discovery and ACC: A Complete Guide for Implementors | Full Course | Live Class
ServiceNow Asset Discovery and Agent Client Collector (ACC) are critical components for IT implementors managing ServiceNow environments. Together, they offer powerful capabilities to automatically discover and monitor assets within the IT infrastruc...
Oracle Database Discovery - Applicative Credentials
Hi everyone, I'm trying to discover all the PLUGABLE DATABASE under the Oracle Instance so I was looking at this documentation Oracle Database 12c discovery but it's not clear, at least not for me, what these Applicative Credentials are. I understand...
Rejected replies on my own forum post
Hi, I posted a question a few months ago and was able to find the solution to my issue. I have seen this question (its about oracle catalog discovery) from many other users, but never saw a resolution. I figured it out, and wanted to comment on my ow...
Is there a method to determine which ACC API key is used by a particular agent?
I have 3 'organizations,' each with a different ACC API key, with agents that connect to the same MID Server. I am looking for a way to determine which Agents are with which organization and as far as I can tell the only solid way to figure that out...
Resolved! Can ACC-V Agent use a proxy to connect to a MID Server?
I've configured environment variables for http_proxy and https_proxy and can successfully run the Curl tests so I know for a fact that those are using the proxy.The ACC Agent log shows a successful connection to the backend URL but stops at 'Requesti...
Resolved! Sending Notification under to a specific user under certain conditions
Hi Community, I have a requirement where a manager would like to be BCc'd into every email that goes to their team from the system. The notifications are generic ie. Send an email to the assigned to when they have been assigned a request. The manager...
Other ways to discover Printers in a large network?
Are there other ways to Discover printers other than SNMP?
Datadog ServiceNow Integration Issue
Hello Everyone, I am doing datadog servicenow integration and want to synch incidents bidirectionally which is offered by ITOM/ITSM Integration for Datadog. I have followed the steps given in documentation https://docs.datadoghq.com/integrations/serv...
ATF Test timeout
Run a test "Basic UI test" from Automated Test Framework, However getting "The test timed out because the max execution time (600 seconds) was reached while executing step
