ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Prerequisites for discovery

Hello, Please help! We are setting up discovery and CMDB for our client, they wish to know which classes are discovered by snow and the attributes. Can someone please guide here   Suppose I shared these classes will they all be discovered by ITOM?? A...

find_real_file.png
sona12 by Giga Contributor
  • 3774 Views
  • 6 replies
  • 1 helpfuls

Cannot discover MS-SQL databases

We just recently upgraded from ServiceNow Express to Enterprise, but still use Express Discovery. Noticed that discovery does not find the MS-SQL databases, it finds the MSSQL servers, but not databases. I have followed instructions to add items to t...

bdeblis by Kilo Contributor
  • 3417 Views
  • 4 replies
  • 0 helpfuls

Creating a signature to add to all outbound emails

Hi All,Is it possible to add a signature to all outbound emails - e.g. 'All emails are confidential plus company information...' or does this have to be added to all templates and notifications?Thanks,Rachel

rpepperdine by Kilo Contributor
  • 4399 Views
  • 3 replies
  • 0 helpfuls

Resolved! Discovery probes - differentiating Linux workstations and servers

We are using the OOTB probes, and our classifier doesn't seem to be able to distinguish between Linux servers and Linux workstations. From the logs it looks like it's gathering the OS information from uname-a, but the output doesn't give any of the u...

David A2 by Tera Guru
  • 3257 Views
  • 11 replies
  • 6 helpfuls

Service Mapping F5 load balancer issue

Horizontal discovery is working fine.But when I run the Service mapping discovery by providing the management IP it is giving the following error:Permission issues: SSH authentication failed. Verify that credentials have been correctly define for hos...

nashv by Kilo Contributor
  • 6568 Views
  • 9 replies
  • 4 helpfuls

Resolved! Manually Merge Duplicate CIs

Hey Folks,  I have a few CI's (Servers) that are duplicates, but are not being recognized as such in my environment. Is there a manual way to trigger de-duplication without scripting?  Thanks in advance. 

Resolved! Issue configuring Mid Server

I was recently trying to install midserver on my windows server installed on VMware workstation. For that I have downloaded midserver installation zip file from my PDI which is on rome relase. But, unfortunately that file is missing installer.bat fil...

AmishRanjan1 by Tera Contributor
  • 5656 Views
  • 3 replies
  • 3 helpfuls

Resolved! Storage Array and Storage Switch Discovery

Dear team, Can you please let us know if OOB ServiceNow can discover Below Storage Arrays VNXVMAXUnityCenteraRecover Point  below Storage Switches Cisco FC SwitchesEMC FC Switches

Resolved! Payload length 5712574 exceeded limit of 5000000

Hi All, In Discovery log i am getting below error. " Payload length 5712574 exceeded limit of 5000000 ". to fix this we needs to change "mid.discovery.max_payload_size" property value. But this Global parameter. i cheeked in  system properties, Disco...