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Service Mapping - Template for capturing the connections

Hello  Could someone please help with a template which can be used to gather inputs from SMEs to understand the 'edges'  of each applications and related config file locations to trace connections. Thanks

Community Alums by Community Alums  
  • 2128 Views
  • 9 replies
  • 1 helpfuls

Alert - Overall Event Count

We recently had an issue where events were being created and grouped in an Alert (see attachment).   Do you know what is causing the grouping and what stopped the grouping so a second (and third and fourth over time) incident could be created?   (I'm...

JJ20 by Kilo Guru
  • 1182 Views
  • 2 replies
  • 1 helpfuls

Resolved! Entry Points without using Service Mapping

When I converted a Business Service Record [cmdb_ci_service] (classified as an Application Service) using the Convert UI Action Button, I am unable to change the operational status of the new Application Service Record [cmdb_ci_service_auto] Operatio...

simplyrik by Tera Expert
  • 1154 Views
  • 2 replies
  • 1 helpfuls

Resolved! Set Application Service to Operational without Entry Points

Hello, We have a significant number Application Services which do not have any mapping yet. We want to go ahead and set them to Operational. A business Rule [Change to operational status] prevents from changing the Application Service to Operational ...

Resolved! Agent Client Collector - SAM Basic Metering - Microsoft 365 Apps

Hello, Looking at software usage via the Agent Client Collector for visibility it appears that MS Visio & MS Project usage cannot be captured when using Microsoft 365 Apps. This is due to the fact that the usage as recorded under the UserAssist regis...

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Richo1 by Tera Expert
  • 2040 Views
  • 4 replies
  • 4 helpfuls

SSH ciphers

We have some Linux servers that only allow aes128-ctr,aes192-ctr,aes256-ctr     When we run discovery against these servers, we see the "SSH authentication error".   Is there a way to configure a midserver/discovery to only use these ciphers?  Thanks...

Rick Mann by Tera Expert
  • 1595 Views
  • 4 replies
  • 2 helpfuls

Cyberark credential issue in discovery

Few Servers which are synced in Cyberark are not getting discovered and giving out credential error during discovery.we have checked it is pingable and can be logged in. What can be the possible thing that is causing this issue?

Resolved! Discovery errors that i want to ignore in bulk

Hi, I have a lot of errors that I would like to ignore after a discovery. Is there a way that we could ignore it in bulk instead of doing it one by one? Thanks, James

James40 by Kilo Expert
  • 1062 Views
  • 3 replies
  • 0 helpfuls