what is difference between static reconciliation rule vs dynamic reconciliation rule in ci class manager
i read from docs but its not getting.
Forum Posts
Resolved! How to avoid Virtual Machine Instance CIs being part of a DCG when using tags
Hi, We have a lot of servers we need to add dynamically to a Dynamic CI Group, so they can be added automatically to a change request when e.g. patching the servers. (This is ootb funtionallity.) The servers are in Azure and are tagged there, so the...
Resolved! Can a Failover MID Server Cluster contain MID servers hosted in different cloud environments such as AWS and Azure?
In my scenario, I want to cluster two MID servers from different cloud environments (AWS and Azure) in a failover MID Server cluster to create redundancy if one environment becomes unavailable. The MID servers run on Windows hosts located in differen...
Run Discovery to create Service Mapping
Is it possible to run/create Discovery and Service Mapping at the same time?Specifically, is it possible to create Service Mapping when performing Discovery?I would appreciate it if you could let me know if there is any reference material such as the...
Resolved! Alert Management - Create Incident on Impacted Services
Need some guiding here... In the Alert created from an Event, I see the host name in the Configuration Item field. I need to create an incident, but not on the Server of the Alert, but on the support_group of the Impacted Services. How is that done? ...
Resolved! Getting MID Server Geo Location
Hi! I am reworking our discovery schedules and I need to maximize efficiency on the MID Servers and Clusters we use for the many IP Ranges around the world we have. The problem is that I can't find the Geographical location of our MID Servers, is the...
Discovery not populating the ServiceNow Running processes table
So i am running discovery on a device and i am trying to populate the running process table associated with that device. I know the ADM probe is the one that gets this information for me and once the probe runs the running processes information is r...
Resolved! Configure Bookmark maximum
Is there a way to set the maximum number of bookmarks to display for favorites. Upgraded to San Diego from Orlando. We have the NX UI enabled. In Orlando and after upgraded all the bookmarks were visible. After adding a bookmark, the maximum disp...
Resolved! How to customize CMDB Workspace
Hi,Any pointers/suggestions on how to customize "CMDB Workspace". We are in San Diego.Link to CMDB Workspace - https://<>.service-now.com/now/cmdb/homeWe want1. Remove CI Search2. Add new BOX3. CI Overview - We are able to add new class using CMDB Gr...
Convert to Tag-Based population method
We have manually created Application Services and now want to use Service Mapping to populate these using the Tag-Based population method. Has anyone converted a manually created Application Service to a Tag-Based Application Service?
Resolved! Creating Reports for Configuration Item
I have a requirement, wherein i have to create reports for Configuration Item table. Reports should be generated weekly for CIs Created , Created by , Updated and Updated by Last week. All the mentioned coloumns should be included in the report. Repo...
Discovery : Schedule Job's getting cancelled.
Hi All, Need your kind inputs for this issues. Many of the schedule jobs are getting failed. Shazzam takes more time to execute, for example one schedule job has only 5 IP's configured. but still it take very long time to execute Action Taken so f...
Need list of Middleware that ServiceNow Discovers OOB using Discovery
Hello, Our customer is asking list of Middleware that ServiceNow Discovers OOB using Discovery. Where can I find this details. If anyone has, please share. Thanks!
Showing error on serial number and not able to fetch serial number of Armis device?
Hi Community, I am having an issue with service graph connector. With the help of service graph connector we have implement the integration of Armis and ServiceNow. But when its start to fetch the data via scheduled jobs its showing error on serial n...
