Hello, Please help! We are setting up discovery and CMDB for our client, they wish to know which classes are discovered by snow and the attributes. Can someone please guide here Suppose I shared these classes will they all be discovered by ITOM?? A...
Hello all, I am hoping you will be able to quickly identify the root cause for an issue I am seeing. We are discovering a large enterprise with many 1000s of CIs using horizontal discovery (not top/down service mapping). One of our CIs, a switch is s...
We just recently upgraded from ServiceNow Express to Enterprise, but still use Express Discovery. Noticed that discovery does not find the MS-SQL databases, it finds the MSSQL servers, but not databases. I have followed instructions to add items to t...
Hi All,Is it possible to add a signature to all outbound emails - e.g. 'All emails are confidential plus company information...' or does this have to be added to all templates and notifications?Thanks,Rachel
We are using the OOTB probes, and our classifier doesn't seem to be able to distinguish between Linux servers and Linux workstations. From the logs it looks like it's gathering the OS information from uname-a, but the output doesn't give any of the u...
Horizontal discovery is working fine.But when I run the Service mapping discovery by providing the management IP it is giving the following error:Permission issues: SSH authentication failed. Verify that credentials have been correctly define for hos...
Hey Folks, I have a few CI's (Servers) that are duplicates, but are not being recognized as such in my environment. Is there a manual way to trigger de-duplication without scripting? Thanks in advance.
I want to add incoming email as an .msg file attachment to the newly created record. This record is getting created from the inbound action. I am able to attach email as .eml file but it is not showing images (HTML files).
I was recently trying to install midserver on my windows server installed on VMware workstation. For that I have downloaded midserver installation zip file from my PDI which is on rome relase. But, unfortunately that file is missing installer.bat fil...
I would like to hear from everybody which OOB CI Class they are using for Cisco Wireless LAN controllers. I know you can create a custom child class, but that seems to involve changing probes/patterns and I am not there yet knowledge wise. We are tr...
Hello All, I am facing an issue while I am trying to discover the OpenStack datacenters. it is showing like "Could not resolve mid server for API request". But I checked the discovery of an IP range using quick Discovery . it is working fine. Do I n...
Dear team, Can you please let us know if OOB ServiceNow can discover Below Storage Arrays VNXVMAXUnityCenteraRecover Point below Storage Switches Cisco FC SwitchesEMC FC Switches
i am getting the below error when discovering a device. how do i increase the timeout and what should be the ideal max. timeout?
Hi All, In Discovery log i am getting below error. " Payload length 5712574 exceeded limit of 5000000 ". to fix this we needs to change "mid.discovery.max_payload_size" property value. But this Global parameter. i cheeked in system properties, Disco...
Hi All, We have a requirement where we need to import data into our ServiceNow instance using an import data source and with the following options: Type is : 'File' Format : 'CSV' File retrieval method : SFTP I know we have the option 'Server' whe...
