Plugins Verification

Sonia Shridhar1 · ‎01-03-2022

Hi,

Can someone please verify the plugin list for discovery, event management & service mapping also if someone can provide plugins for these connectors - SolarWinds, vcenter etc.

Also help if all these need to be raised via HI portal

Project Name	Module	Plugin Required	Plugin Name	Comments
	Discovery	Yes	Discovery Plugin - (com.snc.discovery)	Need to raise via HI Support Access
	Service mapping		Service Mapping Patterns (com.sn_itom_pattern)
			Pattern Designer (com.snc.pattern.designer)
			Cloud Management Core (com.snc.cloud.core)
			Performance Analytics – Content Pack – Service Mapping (com.snc.service-mapping.pa.content)
			Event Management and Service Mapping Core (com.snc.service-watch
	Event Management		Event Management plugin (com.glideapp.itom.snac)
			1. vCenter 2. SolarWinds 3. IR Collector

Rahul Priyadars · ‎01-03-2022

Plugin List is correct as per your Original post.

For Above 3 (Vcenter,Solarwinds,IR Collector) are you planning to consume events in EM module?

In EM module you will have >15 connectors available you need to configure Connector Instances for those for Oulling data.

Here is the list-https://docs.servicenow.com/bundle/rome-it-operations-management/page/product/event-management/reference/connectors-and-listeners.html

Regards

RP

View solution in original post

Anil Lande · ‎01-03-2022

Hi,

Yes this is correct list of plugins required for ITOM.

If you are planning to install on customer environment then you need to raise a HI ticket.

Thanks,

Anil Lande

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Thanks
Anil Lande

Anil Lande · ‎01-03-2022

Also you can check the documentation and consult ServiceNow support team with your requirements to get detailed licensing and cost information. You may not need some of these plugins.

https://docs.servicenow.com/bundle/rome-it-operations-management/page/product/discovery/task/t_Activ...

https://docs.servicenow.com/bundle/rome-it-operations-management/page/product/service-mapping/task/t...

You can find documentation for other as well.

Thanks,
Anil Lande

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande

Sonia Shridhar1 · ‎01-03-2022

yes on client's dev instance that means need to request plugin and raise via hi support

Maik Skoddow · ‎01-03-2022

Hi

The list of required pluigins depends on your needs, but at docs.servicenow.com you can find great documentations for each of the mentioned topics.

You can always find there a subpage with requesting a plugin, for example https://docs.servicenow.com/bundle/rome-it-operations-management/page/product/service-mapping/task/t...

You can also find there hints regarding additional plugins you may need.

Kind regards
Maik