Recurring Change requests

[jmweli]

Hi ServiceNow Community Developers,

I have a requirement from my Service Desk, they need the ability to set a Change request that is recurring. We have templates that helps a great deal in terms of quickly setting up Change requests however even with that it is still burdensome on them to set these changes on things like desktop patches and scheduled data backups because such changes happen twice a week. Do you guys have any idea of how one can accomplish such a task.

Please advise.

Thanks,

Johannes

[Kalaiarasan Pus]

easiest solution would be to create a button called 'copy change' on change request ... it basically copies the information we need and create a copy of original change request....

[Michael Ritchie · Accepted solution]

Since you have the template predefined, you can create a Scheduled Job to automate the creation of the change automatically.   If you go to System Definition\Scheduled Jobs\New, an Interceptor will appear asking what you want to schedule, you can choose "Automatically generate something (a change, an incident, a ci, etc) from a template".   Then on the following screen choose your template.

[jmweli]

Thanks Michael, this is exactly what I was looking for.

[vluttrell]

once the scheduled job has run, I am not seeing the change record at all? if its auto creating it from template, why don't I see it?