S NOW with sap grc integration.

[joechavadiyil]

Need to link a SAP GRC request with a SNOW request

we have couple of options and process flow is

Option 1

Save a SNOW request --> on save , trigger a SAP GRC ARM (ACCESS REQUEST FORM) (synchronous call ) and get the GRC#.

Trigger a url using this grc# , fill a parameter in a web dynpro component to allow users to edit the details of the GRC form

SNOW development TO trigger the save and url

interface to SAP

Option 2 - --- PREFERRED----

Provide a form in s now in an iview just like in GRC , fill the details via services to SAP GRC based on requester like name / address / supervisor etc

On save of the SNOW request --> trigger a webservice SAP GRC ARM (ACCESS REQUEST FORM) (synchronous call ) and get the GRC# AND update the same on the incident.

SNOW development

interface to SAP

Option 3

Start the process in GRC , provide a link to create   SAP GRC request via ECC and on save

trigger a webservice to   SNOW to create an incident and link the GRC# to this incident/ request=

interface to SAP

NO SNOW development

Waiting to hear back , thanks

Joseph

[deepakjaiswal]

Joseph,   Which option turned out to be feasible   for you?

I am exactly stuck at the same point, hope you can provide your suggestion on this.

[gauravp1]

Hi Joseph,

Can you provide some configuration document for the integration with GRC and service now. That would be really very helpful

[ditu]

HAs there been any update on this? 

[rogers1738]

Attached is our process document for this integration that should assist you in getting to the right place.