Send Metrics to ITOM

[George18]

Hi,

Can you please let me know which method you use to send metrics form your monitoring tools to ITOM?

Example of monitoring tools are: Splunk, SCOM, OBM, Dynatrace, Solarwinds....

I am hearing that ServiceNow direction will be to install a ServiceNow Agent ACC-F to be able to collect the metrics from the monitoring tools. They will depricate support of metrics collections from their existing connectors.

Has anyone manage to obtain metrics using API calls?

Thak you

[Eric Smith]

George, hello. We've actually connected Snow with quite a few monitoring tools over the past few months - Dynatrace, SolarWinds, and Splunk are a few of them. We did it by using an external tool, a connector and clients are happy with the end result. So far all is running smooth - no issues at all. The tool we used is called zigiops. No idea if you've heard of it or used it before, but i'd recommend checking it out just for reference.

[Mary Vanatta1 · Accepted solution]

Look at Agent Client Collector - Monitoring

Try the Event Management Collectors which are now "in product"

Pull
You can configure connector instances to use connector definitions (script instructions). This enables the MID Server to connect to external servers to obtain event information using a pull operation. For more information, see Configure event collection that uses pull operation.

Push

You can configure external systems to push event information to the Now Platform instance via MID Server. For example, you can configure the MID WebService Event Collector to push event messages to the MID Server. For more information, see Event collection to MID Server using web service API.