Discovery creating duplicate Hardware Models
Discovery creating duplicate hardware models for printer class and this is limited to few models. Does anyone had seen this issue before. What could be the root cause and fix for this? Thank you.
Forum Posts
What relationships to a Business/Application Service will cause an Alert on a CI to change the status of the Business/Applicaiton Service?
We use Microsoft Systems Center Operations Manager to monitor the availability of some applications by running a synthetic transaction against a URL, and then if it doesn't meet some threshold or behavior regarding response, we send an event to SN wh...
Resolved! Resolve Time in days and hours format for report
Hi All, As suggested in WIKI i have added the attribute format=glide_duration to the 'calendar_stc' i,e resolved time field. It shows the time in proper format, but when i create a report on it the time is shown in seconds. Can someone please help...
Resolved! Business Duration to show as HH:MM:SS and not Days
For reporting purposes, looking to pull the business duration for SLA-related reports and have the duration show as HH:MM:SS and NOT as DD:HH:MM:SS. Reason being is that SN rolls up 24 hours into 1 day whether the calculation is using a schedule or n...
Request failed with status code: java.net.ConnectException: Connection refused (Connection refused) when posting to https://amazonaws.com
Hi, Getting following issue while establishing the connection with AWS. Request failed with status code: java.net.ConnectException: Connection refused (Connection refused) when posting to https://amazonaws.com Can any one assist in this. Thanks, Ven...
Unable to configure ServiceNow with Azure.
Hi All, I have just upgraded my ServiceNow dev version to Madrid and I am trying to configure my Azure with ServiceNow instance. I am getting and error message: " Could not resolve mid server for API request". Can someone confirm if its mandatory o...
How to hide the annotations on the form
Hi, I have created the annotations on my form and under that I have some field.I have hidden that field using UI policy but the annotation is still visible.Please let me know when we can hide the annotation. Thanks
how to manage VMware VM instances through REST API ?
How do we manage (stop/terminate etc.) VMware vm instances through REST APIs ? In cmdb table "cmdb_ci_vmware_instance" , we try to terminate vm instance by changing vm's state to "terminated". VM instance is not deleted from vCenter. its just change...
Resolved! Population of field FQDN by Discovery
Hi community, does anyone know how the field FQDN in Windows servers is populated by Discovery? We have the issue that Hostname and Domain is populated correctly but not FQDN. For our Windows Servers it only contains the Hostname although both othe...
HTTP ERROR: 401 Problem accessing /api/mid/em/inbound_event. Reason: Unauthorized
When testing an external event integration to a MID Server, I'm using a command line utility [curl] to simulate an event message being sent to ServiceNow. I'm getting an error message response "Unauthorized" when trying to POST to the Event web inter...
Resolved! How do I get Impacted Business Services (Application Services in London) into the Incident form?
In the alert form there is a Related List section "Impacted CIs" that references the cmdb_ci_service_auto table and pulls from the em_alert table. it would be handy to have the impacted services list in the incident, because that is more how we manag...
How to display only P1 and P2 incidents under emergency change request's related list "Incident pending change"
Hi , I wanted to display only P1 and P2 incident in the emergency change request to map the affected incident for the change. Please find the below screenshot. Where i we have to display only the P1 and P2 under "incident pending change". Note this i...
Resolved! Custom role - is there any cost related to it?
I would like to create a separate role that would have limited access to the Incident / Change / Problem / Task table (user with this role will see tickets created by users that belongs to the same company or tickets that have been assigned to his qu...
MS SQL Server database discovery error
Hi, I am trying to discovery MS SQL Server database catalogues within a SQL server 2008 data. The discovery process identifies the Sql Server 2008 instance as "RusOn" dependency, however when I click on the Instance name I cannot see the database cat...
GlideList2.get(g_form.getTableName() + '.YOUR_RELATED_LIST_NAME_HERE').setFilterAndRefresh('') is not updating the related list
Hi All, I wanted to do some filter changes in related list of change request so i have used below code in the client script. GlideList2.get(g_form.getTableName() + '.YOUR_RELATED_LIST_NAME_HERE').setFilterAndRefresh(''); But its not working please ...
