How are users related to groups or roles?
Can anybody answers this? How are users related to groups or roles? One to many relationshipsMany to many relationships ?
Forum Posts
Discovery: How to create a relationship between a Virtual Machine and a switch?
Hello, We would like to see the IP Connection::IP Connection relationships between a virtual machine server and a switch or even a router. It doesn't work for us, and after a discussion with our Vcenter team, I'm nearly sure it's logic and due to th...
Resolved! How to activate plugin com.glideapp.itom.snac?
Hello, I'm new to ServiceNow. I have a Dev instance from my developer portal. I'm trying to integrate my AWS account to ServiceNow and see all the running instances and cost using Dashboards in ServiceNow. For this I'm doing ITOM using guided setup a...
Resolved! Email only for events in Event Management
What would be best approach to send email for events in Event Management(EM). Using event rule we can process events/extract required data, bind to CI and using alert rule we can auto-open incidents further use script includes (EvtMgmtCustomInciden...
Ways to validate data in the CMDB without Discovery
Does anyone have any ideas to QA data in the CMDB when Discovery is NOT turned on?
Resolved! Pattern Designer - Filter Table question
So I'm trying to filter a table in the pattern designer and having a difficult time getting the results I need. Here is an example of the data: TableXcol1col2col3TableYcol1The column in Table Y matches data that exists in, let's say, column 2 of Tabl...
Resolved! How to hide empty variables in approval form
Hi All, Below is the UI macro (approval_summarizer_sc_req_item) we are using.This one is modified not OOTB code. In this ui macro how to hide empty variables>please provide any information <?xml version="1.0" encoding="utf-8"?><j:jelly trim="true"...
Resolved! Event Management - Auto Close Alerts
Hi Community,Forgive the newb question please We have just had Service Now Kingston installed and have various stream of the implementation project working in tandem. I currently have the event mgmt stream and have a question that i cannot work out ...
how do you hide a formatter
I have a Formatter for a UI macro for a knowledge solution...i would like to make it so only people with a given role can see the formatter.Is there an easy way to remove the formatter from the form if someone doesn't have a specified role?
Resolved! Service Mapping - Connection to Oracle DB endpoint is failing
Folks, doing a service mapping on a BMC Control-M Enterprise Manager app. As an entry point, I use TCP with host and port information. There is a pattern already available. Control-M Enterprise Manager is getting discovered and mapped. The deviation ...
Resolved! adding Gmail as pop3 in servicenow
Hi all, 1.I have the requirement to add gmail or any mail as a pop3 server in servicenow. if it is not possible 2.when anyone sends email to <instance@servicenow.com>, it should be redirected to my email. Please assist me in doing this! Thanks, Arj...
Expedite a ServiceRequest
Is there a way to have a group have the ability to escalate a Service Request? Here is what the business is asking of me; Would like our Level 1 & Level 2 teams to have the ability to receive a call from someone about a request that has already ...
List OS and application/software in a table
I'm looking for a way to view all software/applications found during Discovery. The thing is that I also want to see OS in this table, but ServiceNow Discovery does not store that in neither cmdb_ci_app table nor cmdb_ci_spkg table. Is there a way to...
Some Printers classifying as IP Routers?
Hello, we are discovery more than 2000 printers in our environment. We recently came across an issue where some(50+) printers being discovered as IP router. We are keep on changing them back to Printers but discovery still modifying the class to IP R...
Resolved! Event rule binding duplicate CIs
Hi All, Sorry if the question is obvious, I'm still learning about service now - event management. On our instance, we have 2 CIs with exact same name (one is capital, one is lowercase) but one is Retired. I'm trying to bind event to the active CI no...
