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Resolved! How to activate plugin com.glideapp.itom.snac?

Hello, I'm new to ServiceNow. I have a Dev instance from my developer portal. I'm trying to integrate my AWS account to ServiceNow and see all the running instances and cost using Dashboards in ServiceNow. For this I'm doing ITOM using guided setup a...

Tarun3 by Kilo Contributor
  • 3225 Views
  • 7 replies
  • 1 helpfuls

Resolved! Email only for events in Event Management

What would be best approach to send email  for events in  Event Management(EM). Using event rule we can process events/extract required data, bind to CI and using alert rule we can auto-open incidents further use script includes (EvtMgmtCustomInciden...

manivk by Giga Expert
  • 1816 Views
  • 9 replies
  • 2 helpfuls

Resolved! Pattern Designer - Filter Table question

So I'm trying to filter a table in the pattern designer and having a difficult time getting the results I need. Here is an example of the data: TableXcol1col2col3TableYcol1The column in Table Y matches data that exists in, let's say, column 2 of Tabl...

Resolved! How to hide empty variables in approval form

Hi All,  Below is the UI macro (approval_summarizer_sc_req_item) we are using.This one is modified not OOTB code.  In this ui macro how to hide empty variables>please provide any information  <?xml version="1.0" encoding="utf-8"?><j:jelly trim="true"...

Resolved! Event Management - Auto Close Alerts

Hi Community,Forgive the newb question please We have just had Service Now Kingston installed and have various stream of the implementation project working in tandem. I currently have the event mgmt stream and have a question that i cannot work out ...

Jonny Lord by Giga Contributor
  • 5343 Views
  • 9 replies
  • 7 helpfuls

how do you hide a formatter

I have a Formatter for a UI macro for a knowledge solution...i would like to make it so only people with a given role can see the formatter.Is there an easy way to remove the formatter from the form if someone doesn't have a specified role?

randrews by Tera Guru
  • 3462 Views
  • 3 replies
  • 0 helpfuls

Resolved! Service Mapping - Connection to Oracle DB endpoint is failing

Folks, doing a service mapping on a BMC Control-M Enterprise Manager app. As an entry point, I use TCP with host and port information. There is a pattern already available. Control-M Enterprise Manager is getting discovered and mapped. The deviation ...

jan_at_te by Tera Expert
  • 3095 Views
  • 10 replies
  • 0 helpfuls

Resolved! adding Gmail as pop3 in servicenow

Hi all, 1.I have the requirement to add gmail or any mail as a pop3 server in servicenow. if it is not possible 2.when anyone sends email to <instance@servicenow.com>, it should be redirected to my email.   Please assist me in doing this! Thanks, Arj...

Arjun23 by Kilo Expert
  • 4039 Views
  • 10 replies
  • 8 helpfuls

Resolved! Can I delete software discovery models?

Hello, we have ton of software discovery models that are no longer useful. We don't want to create any Software models for something that is no longer in our environment. We are trying to get rid off these discovery models. Can I simply delete them? ...

Paul125 by Kilo Guru
  • 1244 Views
  • 10 replies
  • 1 helpfuls

Expedite a ServiceRequest

Is there a way to have a group have the ability to escalate a Service Request?    Here is what the business is asking of me;  Would like our Level 1 & Level 2 teams to have the ability to receive a call from someone about a request that has already ...

magoo by Kilo Expert
  • 1978 Views
  • 2 replies
  • 0 helpfuls

Resolved! Can't upgrade MID Server

Hello, we are on Kingston Patch 9. We have an issue with MID server upgrade which unable to upgrade from patch 6 to patch 9. We have 3 mids installed on the same box 2 of them upgraded correctly but one mid has issue upgrading to patch 9. I tried res...

Paul125 by Kilo Guru
  • 1405 Views
  • 9 replies
  • 4 helpfuls