Service Mapping on a Cloud Service

Tezazu Asmelash
Tera Contributor

‎01-17-2022 01:15 PM

Hello,

I’m working on a Service Mapping project on a cloud service. The service has multiple applications and servers. However, when I click Run Discovery after providing the entry point, nothing is getting mapped out. Only Cloud Web Server is discovered as a generic application. Any suggestion on this?

 

find_real_file.png

 

Thank you in advance!

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Rahul Priyadars
Tera Sage
Tera Sage

‎01-18-2022 01:14 AM

when you have application takes as SAAS - then ifra components, DBs are not exposed correct.

We only have URL to access it so in this case i doubt we can penetrate the components like dbs, servers etc.

Hope i understood your requirement clearly.

Regards

RP

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Tezazu Asmelash
Tera Contributor
In response to Rahul Priyadars

‎01-18-2022 07:55 AM

Hi Rahul,

Thank you for your response. However, our platform is not a SaaS. We own all of the infrastructure. 

hanaphouse
Tera Guru
In response to Tezazu Asmelash

‎01-18-2022 10:31 AM

Is the infrastructure on AWS, Azure, Google Cloud or a combination of any of the cloud infrastructure?

You would start with Discovery if you haven't done this yet:

Once you fix issues with the Cloud discovery, proceed to Service Mapping and there can be 2 options depending on how you set up your cloud infrastructure whether it is IaaS or PaaS.

https://docs.servicenow.com/bundle/rome-it-operations-management/page/product/service-mapping/concep...

Tezazu Asmelash
Tera Contributor
In response to hanaphouse

‎01-24-2022 10:50 AM

Thank you for the information. 

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