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Resolved! Missing Lookup Rule for class cmdb_serial_number

Hello everyone, I am facing issue in discovering servers, Discovery is getting failed with below error: Our CI Identifier is modified as it was getting affected with SCCM Integration: I am unable to understand how we can modify the lookup rule in t...

How does SG-SCCM determine when a CI can be updated?

I am evaluating using SG-SCCM for computer and software inventory.  We are also running discovery for servers. I need some help to understand how SG-SCCM determines if a computer CI needs to be updated. For example, I run an SCCM import, a computer i...

Report Sorting

Am I missing something? I have a simple bar chart report on custom field. I want it to display from in a certain order. Currently the only way I see for sorting is A to Z or Z to A. I want to be order to choose the order which my fields display. An e...

dartx21 by Kilo Contributor
  • 7065 Views
  • 4 replies
  • 3 helpfuls

Discovery Pattern Step-Create Relationship not happening

Hello Experts, I was looking to create relationship between a cmdb_ci_computer and cmdb_ci_service Using relation Depends On:: UsedBy cmdb_ci_computer table contains a field u_service which is same as cmdb_ci_service table. Eg: On Table cmdb_ci_compu...

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SNowUser11 by Kilo Guru
  • 8816 Views
  • 30 replies
  • 8 helpfuls

Resolved! How to capture unauthorized changes with ServiceNow discovery?

Hey all, In a some articles and demos I have seen, it appears that there is a way to have Discovery capture and report/display unauthorized changes: a change to a CI (such as an attribute value change or the addition of a new CI) has occurred but the...

Josh P1 by Tera Guru
  • 7552 Views
  • 10 replies
  • 6 helpfuls

Problem discover Azure datacenters

After configuring the account principles and then the Cloud Service Account under Cloud Management -> Service Accounts, I hit "Discover Datacenters". A few seconds later the "Datacenter discovery status" is updated with an error.I can't find anything...

maxton by Kilo Explorer
  • 3296 Views
  • 6 replies
  • 1 helpfuls

Discovery of Amazon WorkSpaces

Does anyone know if there is a plugin to discover information on Amazon WorkSpaces with SN discovery?  Thanks, Stephen

salbers by Kilo Contributor
  • 2608 Views
  • 7 replies
  • 0 helpfuls

Resolved! MIDUserConnectivity - MID Server User Issue

Hello community,I would like to ask if you have more information regarding the following message:*in Mid Server - > Server Issues table*User USERNAME with mid_server role not associated with a MID Server.  No login attempts within reporting period.I'...

justx by Giga Expert
  • 21780 Views
  • 10 replies
  • 7 helpfuls