Service Mapping

Tushar Ghuge
Tera Contributor

Question 1 - 

Reconciliation Rules for the Application [cmdb_ci_appl] table are configured exactly the same
for both ServiceNow and SCCM data sources and the following priorities are configured:


ServiceNow Priority: 100
SCCM Priority: 200
Which of the following is true? Choose 3 answers:


A. Applications discovered by Altiris can create application CIs in the CMDB
B. Applications discovered by Altiris can be updated by SCCM
C. Applications discovered by ServiceNow can be updated by SCCM
D. Applications discovered by SCCM can be updated by Altiris
E. Applications discovered by SCCM can create application CIs in the CMDB

 

Question 2 -

In the image, which one of the following best describes the lower icons

hProxy.jpg

 

 

 

 

 

 

 

 

 

 

 

A. The connections from HAProxy are to other CIs that had errors during discovery.
B. The connections from HAProxy are application clusters.
C. The connections from HAProxy could not be identified and are marked as a Generic
Application.
D. The connections from HAProxy are marked as boundaries.

 

Question 3 -

Service Mapping provides visibility to the Operator in Agent Workspace without leaving the
Workspace UI. This visibility includes what items associated with the CI? (Choose two.)
A. Releases
B. Problems
C. Incidents
D. Alerts

 

Question 4 -

Which is the most common risk that can negatively impact a Service Mapping engagement?
A. The customer is not using Active Directory for credential authentication
B. The customer external firewall only communicates on outbound port 80 and 443
C. The customer security team is not made aware early enough in the engagement of the
credential requirements
D. The MID Server resource requirements are beyond capacity of the customer

 

Question 5 -

What is the recommended approach to map a heavily containerized service in a production
environment?
A. Apply top-down discovery
B. Leverage tag-based mapping
C. Use a dynamic CI group
D. Use manual application services

 

Question 6 -

Using Pattern Designer, when configuring the first step in an Identification Section, which one
of the following is considered a good practice?
A. Create a table for the process parameters
B. Check if connectivity variables are defined
C. Use a Parse file operation to extract necessary information from a configuration file
D. Use a Match operation on the process executable or command variable

 

Question 7 - 

The application stack is as follows:

IIS Web Server with an inclusion connection to an IIS
Virtual Directory, and an outbound connection from the IIS Virtual Directory to an MSSQL
database.
Which describes the correct number of Discovery Pattern Identification and Connection
Sections that evaluate to true when Service Mapping discovers a service with this application
stack?
A. 3 Identification Sections and 2 Connection Sections
B. 2 Identification Sections and 1 Connection Section
C. 2 Identification Sections and 2 Connection Sections
D. 3 Identification Sections and 1 Connection Section

 

@AJ-TechTrek  @Mannapuram  @Harish Bainsla @J Siva 

1 ACCEPTED SOLUTION

AJ-TechTrek
Giga Sage
Giga Sage

Hi @Tushar Ghuge .

 

Correct answer are below but you can use the google or search on quizzlet that question answers.

 

Question 1 – Reconciliation Rules

Analysis:
* Only sources configured in reconciliation rules (here ServiceNow & SCCM) can create/update.
* A lower priority source (SCCM) can still create if the CI doesn’t exist.
* Updates are governed by priority → ServiceNow (100) wins over SCCM (200).
* Since Altiris is not listed, it cannot update.

 

Correct answers:


C. Applications discovered by ServiceNow can be updated by SCCM (only if attributes not owned by ServiceNow).


E. Applications discovered by SCCM can create application CIs in the CMDB (SCCM can create new ones).


A. Applications discovered by Altiris can create application CIs in the CMDB (if "Allow creation" is enabled by default for new sources).
Answer: A, C, E

 

Question 2 – Image (HAProxy connections)
The two lower icons are generic application placeholders when ServiceNow cannot resolve the exact application behind HAProxy.

 

Correct Answer:
C. The connections from HAProxy could not be identified and are marked as a Generic Application.

 

Question 3 – Service Mapping in Agent Workspace
Service Mapping provides visibility of CI context directly in Workspace. This includes Incidents and Alerts (not Releases/Problems).

 

Correct answers:
 C. Incidents
 D. Alerts

 

Question 4 – Service Mapping engagement risks
The biggest risk = customer security team not being made aware early enough about credential requirements (common in real-world projects).

 

Correct Answer:
C. The customer security team is not made aware early enough in the engagement of the credential requirements

 

Question 5 – Mapping containerized services
Best practice = tag-based mapping (since containers are dynamic and ephemeral).

 

Correct Answer:
 B. Leverage tag-based mapping

 

Question 6 – Pattern Designer, Identification Step
Best practice is to use Match operation on process executable/command variable for reliable identification.

 

Correct Answer:
 D. Use a Match operation on the process executable or command variable

 

Question 7 – IIS → Virtual Directory → MSSQL Database stack
* IIS Web Server = 1 Identification Section
* IIS Virtual Directory = 1 Identification Section
* MSSQL Database = 1 Identification Section


3 Identification Sections
* Inclusion connection (IIS → IIS Virtual Dir) = 1 Connection Section
* Outbound connection (Virtual Dir → MSSQL) = 1 Connection Section


2 Connection Sections

 

Correct Answer:- A. 3 Identification Sections and 2 Connection Sections

 

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.
 

Thank You
AJ - TechTrek with AJ - ITOM Trainer
LinkedIn:- https://www.linkedin.com/in/ajay-kumar-66a91385/
YouTube:- https://www.youtube.com/@learnitomwithaj
Topmate:- https://topmate.io/aj_techtrekwithaj (Connect for 1-1 Session)
ServiceNow Community MVP 2025

View solution in original post

6 REPLIES 6

Mark Manders
Mega Patron

What is this related to? Why are you asking multiple choice questions on the ServiceNow Community? Why not simply use Google or any AI if you want to cheat?


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Harish Bainsla
Kilo Patron
Kilo Patron

Hi  @Tushar Ghuge 
Question 1 
The true statements are: B. Applications discovered by Altiris can be updated by SCCM, C. Applications discovered by ServiceNow can be updated by SCCM, and E. Applications discovered by SCCM can create application CIs in the CMDB. 
Question 2 -
A. The connections from HAProxy are to other CIs that had errors during discovery.
Question 3 -
C. Incidents
D. Alerts

Question 4 -
C. The customer security team is not made aware early enough in the engagement of the
Question 5 -
B. Leverage tag-based mapping

Question 6 
D. Use a Match operation on the process executable or command variable
Question 7 
A. 3 Identification Sections and 2 Connection Sections
for more practice you can do from below link
https://quizlet.com/sg/919237810/cis-service-mapping-flash-cards/
https://www.dumpspedia.com/certified-implementation-specialist-service-mapping-dumps.html
https://www.actual4test.com/exam/CIS-SM-questions#
https://www.validexamdumps.com/servicenow/cis-sm-exam-questions

if my answer helps you mark helpful and accept solution

Thank you so much @Harish Bainsla for your great help & support

If my answer helps you please accept solution