Service Now Roles - Best Practices

[simransangha]

Hi

Is there any document that talks about some best practices around creating roles in ServcieNow?

Thanks!

[tony_fugere]

http://wiki.servicenow.com/index.php?title=Base_System_Roles
http://wiki.servicenow.com/index.php?title=Creating_Roles
http://wiki.servicenow.com/index.php?title=Out-of-Box_Roles

What other types of "best practices" are you looking for? Are you trying to understand "when/why should I create a role" or just trying to understand how they work?

[Jim Coyne]

Not that I have seen, but one very helpful tip is to always prefix your custom role names with a "u_" so that it does not interfere with any new roles SN may create in the future. The prefix follows the same line as the custom table and field names so you are pretty safe by doing that.

[Stig Brandt2]

Hi

I assume you are looking for ITIL best practice roles, such as
BRM - Business Relaship Manager
Product Manager
Problem Manager
Change Manager
Service Design Manager
Service Level Manager
etc.

These roles as I understand it is more or less all included in the ITIL , so you have to create them yourselves.

Cheers
Stig

[simransangha]

I am working on creating a mature IT Asset Management program and we are using service now. Now there are multiple groups that would like to view/implement/configure Service Now applications. I wanted to understand if there is any document that guides you how to go about figuring out who could view/use what application. In Service Now that is goverend by roles and I would like to use OOB roles as much as possible. Say for example there are multiple people implementing/configuring multiple applications. So should I just give admin to all deveopers for the sake of easy management or control access via roles and give them accesses partially. By partially i mean, say some someone i know will be working on forms so should I just give them form_Admin role etc. So was looking for some best practices around that. I hope I didnt make it more confusing !!