[SN][ODBC ServiceNow driver][OpenAccess SDK SQL Engine]Cannot connect to the instance

Priya G2
Giga Contributor

‎09-26-2023 12:20 PM

Hi,

 

We are getting an error while establishing connection via servicenow odbc, pls support in below.

Error:

[SN][ODBC ServiceNow driver][OpenAccess SDK SQL Engine]Cannot connect to the instance; connection reset.

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2 REPLIES 2

Badal Khojare
Mega Sage
Mega Sage

‎09-26-2023 01:47 PM

Hi @Priya G2 ,

Please check this: https://www.servicenow.com/community/itom-forum/sn-odbc-servicenow-driver-openaccess-sdk-sql-engine-...

 

Please Mark My Response as Correct/Helpful if it helped.
Regards,
Badal Khojare
Community Rising Star 2023
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Rahul Priyadars
Giga Sage
Giga Sage

‎09-26-2023 08:28 PM

Refer this Master KB for ODBC related troubleshooting.

 

Troubleshooting common ODBC error messages

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538954

 

Regards

RP

 

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