SN SCOM Connector bi-directional information

[Jeffreys Quinti]

Hi ServiceNow community,

We would like to integrate SCOM 2019 with ServiceNow San Diego and Itom and use the bi-directionnal functionality that's available in the SCOM connector.

I would like to know from a technical aspect, how does the communication work when a record is updated on the ServiceNow side. What is the flow and how is it updated?

Does the Mid server initiate a connection with ServiceNow and is "listening" for updates? Is the Update pushed directly from ServiceNow to the Mid server and then SCOM? 

Thank you,

Jeff

[Rahul Priyadars]

Does the Mid server initiate a connection with ServiceNow and is "listening" for updates? Is the Update pushed directly from ServiceNow to the Mid server and then SCOM? ---> All Communication will happened thru Mid Server ECC queue . ECC queue has records of TYPE IN and OUT. IN means needs to be processed by Instance and OUT means needs to be processed by Mid Server.

I would like to know from a technical aspect, how does the communication work when a record is updated on the ServiceNow side. What is the flow and how is it updated?---> When you complete the  setup/configuration, you can configure the integration to periodically pull data from SCCM. The data is loaded into staging tables and then inserted into the target tables cmdb like cmdb_ci_computer,cmdb_ci_disk,cmdb_ci_ip_address,cmdb_ci_network_adapter,cmdb_serial_number etc.

Hope This helps,

Regards

RP

[Jeffreys Quinti]

Hi Rahul,

Thank you for the reply! this definitely helps us understand the integration. 

One more question, We're trying to understand how the communication works if for example I would close an alert that was opened by SCOM in ITOM. How would the communication flow to get the update back to SCOM?

Thank you,

Jeff

[Rahul Priyadars]

In case of scom or any monitoring tool if event is healed it will send clear event to event management tool which will close the alert and incident In itsm tool service now. Flow will start from monitoring tool to service now as source of event is monitoring tool. Regards RP