Software installations not captured in Windows discovery

[anandtk]

Hello Experts,

I am facing an issue where the general software installations are not captured in the Windows server I am scanning.

To be more specific: I am not seeing any softwares listed as in the below image.

Here, I am referring to the Windows server on which the Vcenter is installed.

Additional information: I am actually performing a Vcenter discovery and all VMs are discovered well.

SNOW version: Eureka

Please let know what should I do to get the software installed field to capture information from the Windows server?

[A Westervelt · Accepted solution]

There are two tables for software packages depending on what plugins you have enabled.

By default, software installs will go into the Software Instances [cmdb_ci_software_instance], which is the one you are looking at.

If the Software Asset Management plugin is enabled, this table is deprecated and the records are created in Software Installations [cmdb_sam_sw_install].

[doug_schulze]

Stijin,

Andrew has your answer there, you just have the wrong related list showing , choose this one..(software installation-> Installed on)

[anandtk]

Hello Andrew, I am not confused about which table the data gets into.

I am concerned about the 'softwares installed' data not getting populated. However, the info you have shared is certainly informative. Thanks for that.

@Dough: Do you think the related sensor you see for Windows - Installed Software probe is incorrect? That's how it is shipped with SNOW OOTB. This is not anything I modified.

Anyone, any suggestions?

[anandtk]

I have now raised an Incident with SNOW. I will update this thread when the issue is resolved.

@All: Thanks so much for all the assistance so far.

[anandtk]

Hello Andrew,

What you told was right!

I did not catch your point and was still searching for the data inside the cmdb_ci_software_instance. I just realizes that 'Software asset management' plugin is enabled in our instance and found all the missing data inside [cmdb_sam_sw_install].

Really appreciate your help

Here is a snapshot for reference: