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Resolved! Discovery Classification Error

Hi Folks,Can someone please guide me on the steps to troubleshoot incorrect CI classification during Discovery?Scenarios:While discovering a Windows Server, the CI is getting populated in cmdb_ci_computer instead of cmdb_ci_win_server. While discover...

Community Alums by Community Alums •  
  • 2332 Views
  • 3 replies
  • 2 helpfuls

ServiceNow Discovery SQL Instance: SQL Server Express LocalDB

Hello Experts, Our Horizontal Discovery completed successfully, and we look at the Pattern name: MSSql DB On Windows we are noticing that the LOCALDB is now starting to be discovered.  Our SQL Admins are asking us not to discovery these specific Loca...

PureStorage Flash Blade Discovery

We've been working on configuring FlashBlade discovery by following the documentation presented here:https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/service-mapping/concept/pure-storage-discovery.htmlWe've confir...

Gus1 by • Tera Expert
  • 5251 Views
  • 8 replies
  • 8 helpfuls

How to prevent auto-resolving Major Incidents when alert closes?

Hi Community,We are using ServiceNow Event Management where incidents are created from alerts.We have the following requirement related to Major Incidents:• When an incident is accepted as a Major Incident (using major_incident_state on the Incident ...

lvenna by • Tera Expert
  • 1097 Views
  • 2 replies
  • 0 helpfuls

Resolved! How many of you actually use Machine Learning Powered mapping?

We are doing Service Mapping in our organization in preparation for CMDB go-live. So far we have done Dynamic CI Groups and some manual mapping. The topic of ML (Machine Learning) based mapping came up and the Architect chose to defer it. Just curiou...

NOW_seeker by • Tera Contributor
  • 3290 Views
  • 5 replies
  • 5 helpfuls

CMDB and Discovery

Hello Folks, can anyone please guide me on what kind of architectural questions might be asked on the CMDB & Discovery side along with the real time scenario based questions?Thanks

Community Alums by Community Alums •  
  • 829 Views
  • 2 replies
  • 1 helpfuls

ServiceNow Event Management

My question is as follows:"If I am planning on adding ServiceNow Event Management, currently a Splunk ITSI organization, can I send an incident from SPLUNK ITSI into ServiceNow, and expect to utilize ServiceNow Event Management, Service Models and AI...

Issues with ACC-V D Discovery Running Software MS SQL DB

The ACC-V appliance has been successfully discovering running software on Windows hosts. However, over the past few months, it has intermittently stopped discovering the Microsoft SQL Server database instances on some Windows hosts, while it continue...

VinjiPrak by • Tera Contributor
  • 1619 Views
  • 3 replies
  • 0 helpfuls

ITOM Visibility Zurich release notes

ITOM Visibility Zurich release notes AWS SSM discovery AWS Systems Manager (SSM) Agent discovery introduces a streamlined, agent-based approach to discovering Amazon Elastic Compute Cloud (EC2) using AWS SSM. This integration enhances Discovery by le...