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Service Mapping Fax Over IP?

I have a group within my organization that would like to service map Biscom's Faxcom solution. More to the point, they are asking that the SIP connections be added to the service map. Faxcom by itself is a pretty short service map, just a couple of s...

Resolved! HRSD

Hello,I hope you are doing great,After studying the HRSD fundamental & implementation courses, on SN university, I am looking for a mini project or some use cases to practice : so any suggestions please ? Thanks

Resolved! Updating Child Group Name to Reflect Parent Group Name

I have this main group that I created a few weeks ago.  I then created a second group that inherits from the parent group, broken down by Campus/Site.  See two screenshots below.I want to change the name of the secondary child group, but I can't upda...

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dmullinax by Mega Guru
  • 586 Views
  • 2 replies
  • 2 helpfuls

New virtual machines instances created daily in ServiceNow

Hi Community, We are discovering the virtual machine instances from AWS in ServiceNow. Past few days we are seeing that daily new virtual machines got created with the same name and object id. There is no other details present in the virtual machine ...

AWS Graph Connector test connection error 400

Aws Default Connection step in the guided setup for AWS Service Graph Connector configuration is giving: "Error: Method failed: (/) with code: 400" when we click Test Connection UI Button. I have added the right details in the organization account an...

Alan47 by Tera Contributor
  • 1501 Views
  • 6 replies
  • 0 helpfuls

CMDB classes for data center

Looking for best practices on storing data center infrastructure in the CMDB. Which classes do you use for these items? Does anyone actually store actual storage information on a daily/monthly basis in order to create expense lines?backupsstoragecolo...

ITOM Offering: Firewall Rule Request

Hello Friends,We have not implemented this yet; however our Security team is requesting some modifications to the OOB Firewall Rule Request to the degree where there is a need for the users to be heavily guided for entering IP information. The team d...

Event Management

HiEvent Management doesn't appear in the application menu.What plugin do I need? Thanks in advance.

HS7 by Giga Guru
  • 471 Views
  • 3 replies
  • 0 helpfuls

Resolved! Attached KB Article on Incident Report

Hello Community, I need help here - I am tasked to create a report that shows how many incidents have KB articles attached to them, any suggestions? On our incident's table, when you scroll down, there is a tab that says " Attached Knowledge" where y...

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Peter B by Giga Expert
  • 6515 Views
  • 7 replies
  • 4 helpfuls