I have a group within my organization that would like to service map Biscom's Faxcom solution. More to the point, they are asking that the SIP connections be added to the service map. Faxcom by itself is a pretty short service map, just a couple of s...
Hello,I hope you are doing great,After studying the HRSD fundamental & implementation courses, on SN university, I am looking for a mini project or some use cases to practice : so any suggestions please ? Thanks
I have this main group that I created a few weeks ago. I then created a second group that inherits from the parent group, broken down by Campus/Site. See two screenshots below.I want to change the name of the secondary child group, but I can't upda...
Hi Community, We are discovering the virtual machine instances from AWS in ServiceNow. Past few days we are seeing that daily new virtual machines got created with the same name and object id. There is no other details present in the virtual machine ...
Hi Friends, As part of Discovery implementation and support work, we often need to verify the correctness of device hostnames or IP addresses. To reduce dependency on the Network and Servers teams, I created a PowerShell script for validation.Note:co...
Hello I am experiencing issue to discover the firewall device Fortigate 101F. The Oid Was not existing in the SNMP OID table.I have create it 1.3.6.1.4.1.12356.101.1.1001, but still I get issue SNMP - Classify: 0 OIDs. Credentials are fine. Traffic i...
Aws Default Connection step in the guided setup for AWS Service Graph Connector configuration is giving: "Error: Method failed: (/) with code: 400" when we click Test Connection UI Button. I have added the right details in the organization account an...
Looking for best practices on storing data center infrastructure in the CMDB. Which classes do you use for these items? Does anyone actually store actual storage information on a daily/monthly basis in order to create expense lines?backupsstoragecolo...
Hello Friends,We have not implemented this yet; however our Security team is requesting some modifications to the OOB Firewall Rule Request to the degree where there is a need for the users to be heavily guided for entering IP information. The team d...
HiEvent Management doesn't appear in the application menu.What plugin do I need? Thanks in advance.
Hello Community, I need help here - I am tasked to create a report that shows how many incidents have KB articles attached to them, any suggestions? On our incident's table, when you scroll down, there is a tab that says " Attached Knowledge" where y...
It creates alerts intermittently — sometimes they are generated, and sometimes they are not. Event rule matches.Reviewed this KB article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714092.Updated the "Count Event Process"...
Hi,I am currently working on discovering Bosch IP cameras using ServiceNow Discovery. The out-of-the-box SNMP classifier probe is not effective due to the devices having generic or invalid system OIDs.My goal is to classify these devices as IP camera...
Hi ITOM Users, I am hoping you can provide some insight. We have ITOM discovering our Cisco call center environment. Discovery is identifying CIs as IP Switches; however, in the Asset field, it is defined in the alm_hardware table with a Model Catego...
