Storage Array and Storage Switch Discovery

[VaranAwesomenow]

Dear team, Can you please let us know if OOB ServiceNow can discover Below Storage Arrays

• VNX
• VMAX
• Unity
• Centera
• Recover Point 

below Storage Switches

• Cisco FC Switches
• EMC FC Switches

[Nic Nagtzaam]

Hi Anil,

Most storage arrays are discoverable out of the box via SMI-S / CIM. 

https://docs.servicenow.com/bundle/madrid-it-operations-management/page/product/discovery/reference/r_DataCollDiscoStorageviaSMISCIM.html

To check if your vendor supports SMI-S you can refer to the URL below: 

https://www.snia.org/ctp/conforming_providers_archive

For more information on what other storage devices can be discovered, please see the following: 

https://docs.servicenow.com/bundle/madrid-it-operations-management/page/product/discovery/concept/c_Storage.html

Kind Regards

Nic

[VaranAwesomenow · Accepted solution]

Thanks, We have successfully implemented storage discovery.

For VNX and VMAX we have setup a CIM Server.

For Unity CIM server comes natively with the device hence no additional CIM setup is needed.

For Recover Point - It is not possible to setup CIM server, hence we have taken the SNMP approach.

For Centera -  It is not possible to setup CIM server, hence we have taken the SNMP approach.

below Storage Switches

• Brocade FC Switches - CIM Server was setup 
• Cisco / EMC FC Switches - It is not possible to setup CIM server, hence we have taken the SNMP approach.

[Anand77]

Hello Anil,

With SNMP approach, are you able to identify device and create same in ServiceNow?

If yes, Do you have any example where you have created pattern to identify device?

[VaranAwesomenow]

Dear Anand, If you are using SNMP approach it would be similar to any netgear pattern, I generally make a copy of that along with pre / post scripts and use SNMP walk option from pattern to fetch required details into a table variable and use it to populate target class attributes.