Resolved! How to assign manager for a user?
In Service Now UI, Can we assign manager for a user? Or will it only get the manager information through LDAP only?
Forum Posts
Windows Cluster Discovery creating extra Server CIs with cluster virtual IPs
In the process of running Discovery on a two-node Windows cluster, four server CIs are being created: One for each node, plus one with the Cluster IP address and one with the availability group IP address. The final two are being added via Credentia...
Service Mapping - Mapping Application in Citrix
Hi Community We're currently trying to map an application in our Citrix environment. We have the Host / Port / Icon Path and URL details for the XenApp or Presentation Server Entry Point. The map we get is below but we're not getting the applicatio...
"No process detected on host, 10.1.XXX.XX, that is listening on port 19,000." - Getting this error
"No process detected on host, 10.1.XXX.XX, that is listening on port 19,000." - Getting this error while doing an application (Hyperion Application) mapping. What should be the approach to fix the issue.
on-call scheduling email notification based on my group schedule
I am receiving email alert only when any new incident is assigned to my group, not on the basis of on-call Scheduling definition(see attached image).the rule defined is: Primary person will get email 3 times on 15 min interval(0, 15 and 30 min) if no...
Relation between host name,name and FQDN in CMDB
Hi all, I am having a query related to the name ,Host name ,DNS Domain and FQDN fields of a CI. How these fields are getting discovered and what is the relation between them. I know there are some properties which determine these. As far as i have ob...
how to stop creating core_company records from discovery
Hi Discovery is creating loads of records in core_company table We want to turn it off How can i go about doing that? Regards HEtal
Getting an error “An internal error occurred HRESULT: [-2146233087]”
Hi All, We are adding users to an AG Group by using PowerShell Activity and getting the error message as “An internal error occurred HRESULT: [-2146233087]”. It is working properly when both user and group are in the same domain but when the user i...
Resolved! vCenter Integration
I want to populate the CMDB with VMs from vCenter, I just want to pull the VMs I don't need to procure VMs yet.After reading the Wiki, I still don't know if at all SerivceNow Discovery and/or Orchestration is required to be enabled in order to just p...
vCenter Appliance 6.7 discovery failed with /SDK access
Hi All, vCenter Appliance 6.7 discovery failing. These are linux based standalone vcenter appliances Observed error: Unable to establish connection to https://X.X.X.X/sdk: com.vmware.vim25.NoPermission We are on Madrid patch 10. vmware credential i...
Resolved! CMDB Reconciliation Data Precedence Rules confusion
Hi all, I'm pretty confused as to why the Reconciliation Engine Data Precedence Rules aren't doing what I'm expecting. I'm just trying a very simple scenario where I have 2 data sources for Windows Servers, one with a higher priority (lower number) t...
Error - sudo: dmidecode: command not found
Serial Number information is missing for some of Linux Servers. Error - sudo: dmidecode: command not found we have tried runing sudo /usr/sbin/dmidecode -t 1 | cat and getting results. However the same OOB command(sudo dmidecode -t 1 | cat) is worki...
Resolved! mid.powershell.target_base_dir - Has anyone used it?
Hi, We have a challenge where our windows admin team is not happy to give us admin privileges for Domain controllers for discovery purpose. Now that we have upgraded to Orlando, i found out we can use property called "mid.powershell.target_base_dir" ...
Resolved! Windows Credential issue
Hi All, we are doing windows server discovery through out the enterprise network and it's working fine. But for one windows server we are getting credential Time out error, And we can able to login to the server using RDC. And we know there is no Fir...
discovery logging level
Discovery is logging every level (information,warning,error) of logs in syslog . Is there is any way to restrict it to error level . I have already changed below properties but it didn't help . glide.discovery.sensors.debugging - false glide.cmdb.lo...