Hi, Is it possible to map JSON Parameter values on Alert's Additional Info to Incident Drop Down field. We have a requirement, environment of the server impacted comes as part of event's additional information, we want to map it to Incident's Environ...
Hi All, I need to set up a midserver in AWS Cloud which will be used for all the itom modules: DiscoveryEvent ManagementIntegrationsOrchestrationService Mapping What type of AWS Instance is recommended for this type of requirement? like m4.large/...
Hello Experts, Recently we have a issue in which duplicate CI's are getting created having the Serial Number Empty but Name is same. As per the identification when Serial Number is empty it should have checked for the Name Identifier then why duplic...
Hi Folks, we've our CMP setup in Service Now and we could do some basic stuffs like Provisioning, Billing, Discovery etc provided in OOTB. i'm looking for some real use case that can be integrated and used from service now to deploy into AWS, Azure, ...
Hello Experts, I have some questions regarding the Model ID of CI as i am new to this. 1.What is the difference between "unknown" and "Empty" Model Ids.How they are setting to Unknown and empty respectively,i know about Unknown its through the scri...
I have list of entries in pattern table variable. The requirement is to loop through each table entry and run a command i.e. 'Parse Command output' and then store the result. How do I put a loop around a pattern step ?
I'm working through our rather sizable list of stale CIs by class. For classes, such as Disk Partitions, where the OOB probes/patterns do not set the "Most recent discovery" and "Discovery source" and the stale metric is being created based on the sy...
Dear all, We are facing issue in mid server. Our mid server is consuming almost all CPU memory. It is consuming 99-100 percent of CPU memory, when checked OpenJDK and Powershell script are main things which are consuming most of the CPU memory. When ...
Can anyone share a CMDB Naming Standard document that you have incorporated into your ServiceNow solution that could help Wabtec with our initial loading of our configuration items?
Dear all, I am working in an organization that has been using manual Configuration Management for years, and that is incrementally moving towards an automated process through discovery. In this context, I have a question regarding the best practice w...
hi, all is there a reference discovery architecture diagram/document that your team has built which I can refer to get an idea for.
Anyone try using the new Password Reset application in Dublin / Eureka? I was wondering how easy it is to integrate with AD. How long did it take to get up and running? Pros? Cons? Any hidden issues? I'm also wondering if the "Password Res...
Hi All,I have added an embedded list to a form. When user want to add any record in that related table, he needs to go through the Insert New Row and edit the entered record. In the normal related list, we can see New button. I searched in embedded l...
I have a custom workflow on a custom table that creates a series of tasks. The first task's user input is required in the second/next task. I wish to store the data in 'user Input' field data somewhere in the workflow so that I can use that as a desc...
Many of our mid servers are peaking with 100% CPU utilization even though the service is set to 25 threads during certain phases of discovery. The OpenJDK Platform Binary appears to be consuming all the CPU when I see the process pegged in the task ...