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Resolved! Credentialless Discovery Network Device

Hello, I have confirmed the operation of "credential less discovery""Pattern Launcher: Credentialless Discovery Network Device"In "7. Terminate If sys_class_name is undefined (null or eos)"It will be an error. I am investigating the above cause, but ...

REST Step POST Flow Designer Error

Hello All, We are getting the following error on making a Post REST call to certain endpoints- Operation(Failed Delink Request Monitoring Subflow.ef25c0cbdb0ae0106e556e8cd396195b.a62540cbdb0ae0106e556e8cd396190c) failed with error: com.snc.process_fl...

Rachna S by Tera Guru
  • 1569 Views
  • 11 replies
  • 1 helpfuls

Discovery Pattern Failure

  I ran a discovery, and below is the error that I received. Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed: section: discovery, error: JAVASCRIPT_CODE_FAILURE: Caused by error in Ad hoc script  EvalClos...

SNMP credential passes / Shazzam doesn't see 161

Using Istanbul...Strange issue here.   When testing an SNMP credential against an IP, the credential test passes which also confirms port 161 is open between the MID server host and the target IP.   Also, using the command line utility "snmpget" on t...

Ronald Lucas by Tera Contributor
  • 1679 Views
  • 10 replies
  • 0 helpfuls

Dependency view map to display parent child relationship

Hi All, We are using the OOTB managed documents application in our organisation. The main table dms_document has a parent field having a reference to itself. So any document can be linked to the current document record.  We are trying to see the upst...

chakings22 by Mega Contributor
  • 2195 Views
  • 4 replies
  • 0 helpfuls

Does Discovery bypass Business rules on cmdb_rel_ci table?

Hello Community, We tried to amend some discovered MS SQL DBs on the fly by copying Version from the parent MSFT SQL Instance. We tried to achieve this by a Business Rule triggered when the relationship between the two is created. When creating relat...

Marek10 by Tera Contributor
  • 1220 Views
  • 8 replies
  • 2 helpfuls

Resolved! Hide or Remove Delete Button in the Form

Hi All, We have a requirement, such that the user with particular role shouldn't be able to view DELETE Button on the User(sys_user(table)) Form. Could you please share any SNOW docs if available. Thanks in advance, Damacharla Sravani.  

sravani35 by Kilo Contributor
  • 2645 Views
  • 7 replies
  • 0 helpfuls

Resolved! VMWare vCenter Discovery vs OS Discovery

Hello all,I have a question about vCenter discovery vs "standard" OS discovery.Actually once we discover vCenter, we have the whole topology of virtualization machines. But regarding VMs, we still did not discover them directly through OS using stand...

julianw by ServiceNow Employee
  • 2526 Views
  • 5 replies
  • 2 helpfuls

Delete Button Not Working --- UI Action

Hi All,     I had written UI action for a particular role and given the role inside the condition and having that role only should be able to delete the CI Record from Form. But i was unbale to delete the CI with that Role. Could any one please sugge...

sravani35 by Kilo Contributor
  • 1502 Views
  • 9 replies
  • 1 helpfuls

Resolved! Pattern Error Discovery

Hi All,I am receiving below 2 pattern errors1.UNIX cluster- VERITAS Cluster Pattern error for Identification for UNIX cluster- VERITAS Cluster step I am receiving below error message Pattern exit because graceful termination, reason: There is no Veri...

How to Discover Openstack

These directions are not sufficient:  https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/service-mapping/reference/openstack-discovery.html I create an "Openstack credential" with an Openstack "Project Name" I then creat...

flow designer - lookup of assignment group by sys_id not working

flow designer   I am attempting to create a task and in the task select an assignment group.   In the step previous to the task assignment, I am able to identify the sys_id of the group I want (ET Monitoring)     However, in the next step, I can see...

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JJ20 by Kilo Guru
  • 2062 Views
  • 4 replies
  • 0 helpfuls