sysparm_processing_hint in Create Request UI Action

[kungfuu72]

On the Incident table, there is a particular out-of-box UI Action that I'm going to modify to be more intuitive and useful for us.

The UI Action is called Create Request.

Out-of-box Code:

//Update saves incidents before going to the catalog homepage
current.update();
gs.addInfoMessage('You will need to navigate back to incident ' + current.number + ' upon request completion');


var url = "catalog_home.do?sysparm_view=catalog_default&sysparm_processing_hint=setfield:request.parent="
url += current.sys_id;


action.setRedirectURL(url);

What is interesting about this simple UI Action is the sysparm_processing_hint in the URL. This URL parameter is setting the parent field of the Request record to the Incident (sc_request).

My question is whether you can set other fields on other tables OR multiple fields on a new/existing record

For example:

Instead of going to the Service Catalog, my redirect will go to a new Requested Item (sc_req_item) form where the:

var url = "sc_req_item.do?sysparm_processing_hint=setfield:sc_req_item.assigned_to=";
url += current.assigned_to.sys_id;

I'm going to test this out, but does anyone have anymore information about the sysparm_processing_hint URL parameter? I was not able to find anything about it on the forums or the Wiki... ?

Mark Stanger (Crossfuze)

Maybe a good use-case in a Crossfuze Solutions if this URL parameter turns out to be extensive.

[camds]

Hi Daniel,

There isn't a lot of documentation on that parameter. I think the best solution would be to use the sncguru method for parsing URL parameters. You can find the link here.

http://www.servicenowguru.com/scripting/client-scripts-scripting/parse-url-parameters-client-script/

cheers,

Cameron

[kungfuu72]

Yes, I've already implemented that solution on our instance in our own way and its worked out well, but I'm wondering how extensive this particular parameter is.

[jamesmcwhinney]

Did you find out any more about 'sysparm_processing_hint' ?

I am trying to update the request "short description" using the cart name when the cart is processed into a request.

[rsanon]

Hi Daniel,

How did you get it to work?

We have the same UI Action - Create Request

function createRequest() {

  var url = "catalog_home.do?sysparm_view=catalog_default&sysparm_processing_hint=setfield:request.parent="

url += g_form.getUniqueValue();

window.location.href= url;

}

Since the fuji release, the field "Request on behalf Of' on the catalog form" use to populate with the caller field. This is not happening anymore.

Any ideas?