Task 09: Remediate Duplicates

[mmanneru]

As the Cloud Dimensions CMDB administrator, using the Duplicate CI Remediator wizard (De-duplication tasks), remediate the duplicate Windows Server CI found on the de-duplication task list to meet the following requirements:

Solution: From the Windows Server list of records, verify there is only one record for Server OWA-SD-01 with the following attributes:

- Cost Center: Customer Support

- Company: ACME Australia

- Assigned to: Kyle Ferri

1. Please check the attached screeenshot

Regards,

Manneru

CMDB Manager

[Tanushree Maiti]

Hi @mmanneru 

Check this post if it helps you. - https://www.servicenow.com/community/training-and-certifications/task-09-remediate-duplicates-reset/...

[jihyungkim]

I followed the proficient level guidance but I still could not complete it.  I still have this error message. 
Do you know what caused it? Thanks.

Regards,
Chihyong Kim

[Tanushree Maiti]

Hi @jihyungkim 

Validate your implemented steps from here: 

https://www.servicenow.com/community/virtual-agent-forum/micro-certification-cmdb-health/m-p/2809529

https://www.servicenow.com/community/training-and-certifications/task-09-remediate-duplicates-reset/...

https://www.servicenow.com/community/itom-forum/task-09-remediate-duplicates/m-p/3492643

[jihyungkim]

Hi @Tanushree Maiti 

I followed your guidance with first hyperlink you had sent me but it still did not validate.



This part, I feel fuzzy about how to go by exactly.

I may not have done something right still; otherwise I could have been able to validate it.

Thanks.

Regards,

[Tanushree Maiti]

Hi @jihyungkim 

Check All links. If solution not found, revert back to me.