- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-03-2014 10:44 AM
The service now wiki talks about the Affected CI's related list but I can't find it when I try to personalize the forms.
https://wiki.servicenow.com/index.php?title=Attaching_Configuration_Items_to_an_Incident
Anyone know how to add the field that allows multiple CIs for a change, incident or problem ticket?
Thanks,
Mike
Solved! Go to Solution.
- Labels:
-
Service Mapping
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-04-2014 06:37 AM
From your screenshot, you are looking at a new Incident record. Related Lists are not shown on new records. They will appear once you saved the record.
However, if it is truly required, you can use an Embedded List instead - Embedded Lists - ServiceNow Wiki
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-03-2014 12:18 PM
Hi,
Are you talking about a tab that says IMPACTED SERVICES/CIs? That should be visible out of the box.
If not, you can right-click the header of your change form and add a related list. Search for IMPACTED SERVICES/CIs.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-03-2014 04:28 PM
Right click on the header of the incident form - Personalize -> Related Lists. Add the Affected CI's related list
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-04-2014 05:20 AM
Thanks, I now see it in related lists on the incident forms, but once it is chosen where does it show up? I chose it but do not see it on the form. Where do the related lists show up on the form?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-04-2014 05:33 AM
On the bottom of the form.
Sean Grison | Solutions Consultant
Nashco Consulting Ltd.
T: 403.590.0846 ext. 207 | F: 403.451.1722
E: sgrison@nashcosolutions.com<mailto:sgrison@nashcosolutions.com>
W: http://www.nashcosolutions.com
ServiceNow Preferred Partner