The Affected CI's related list in Change or incident table

modonnel
Mega Contributor

The service now wiki talks about the Affected CI's related list but I can't find it when I try to personalize the forms.  

https://wiki.servicenow.com/index.php?title=Attaching_Configuration_Items_to_an_Incident

 

Anyone know how to add the field that allows multiple CIs for a change, incident or problem ticket?

 

Thanks,
Mike

1 ACCEPTED SOLUTION

From your screenshot, you are looking at a new Incident record.   Related Lists are not shown on new records.   They will appear once you saved the record.



However, if it is truly required, you can use an Embedded List instead - Embedded Lists - ServiceNow Wiki


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8 REPLIES 8

modonnel
Mega Contributor

I don't see it.   Possible bug with dublin?



RL.jpgIF.jpg


From your screenshot, you are looking at a new Incident record.   Related Lists are not shown on new records.   They will appear once you saved the record.



However, if it is truly required, you can use an Embedded List instead - Embedded Lists - ServiceNow Wiki


johnram
ServiceNow Employee
ServiceNow Employee

The ServiceNow Wiki content is no longer supported. Updated information about this topic is located here: Embedded Lists




Visit http://docs.servicenow.com for the latest product documentation


modonnel
Mega Contributor

That worked thanks.   I was hoping to open a problem, change or incident ticket that effected more then one CI and not have to save it first and then add the CIs but this is good enough.    



Thanks again