Resolved! Is Service Mapping required before the implementation of ITAM ?
Is Service Mapping required before the implementation of ITAM ?
Forum Posts
Create application service manually without service mapping
Hello, I started to create my application inventory with business applications. I started also to create application services and built relationship (Consumes) between my business application and my application servicesWe are planning to deploy servi...
Discovery error-No results returned from probe
Hello all, Can someone please help me to understand this error?
MID Server
Hello, Could anyone guide me on the below question:Can the ServiceNow instance directly interact with customer's network if the exclusions are made to the customer's firewall thereby eliminating the need of MID server?I know the answer is mostly no b...
Custom ACC check definition not triggering IRE
We have a custom check definition to update the "Environment" field of CI's. The check type contains the command to discover the environment. However, we see that the Environment discovery does not trigger the IRE. I went through the scripts for Main...
Add a static attachment to an email that is sent upon creation of a case.
I know this question has been asked here: Solved: Using Flow Designer, add attachment to Send Email ... - ServiceNow Community but I'm wondering if there is an easier more out of the box solution to have an attachment thats always added to a canned e...
Discovery - Synology NAS
Hello, I am wondering if anyone has had any success with discovery of Synology NAS devices. There does not appear to be any OOTB SNMP configuration that will allow these sort of devices being discovered.
Service Mapping - Boundaries
Hi All,I've come across one of our ServiceMaps which is showing a traffic based connection from an on-prem Service to a VM in AWS having been "discovered", i.e. the connection, not the CI.Cloud discovery is not implemented on our systems, and this is...
Robust transform map is not associating to import set - JAMF
Hi, Robust transform map is not getting associated to the import set for JAMF integration - Service Graph Connectors, due this transform is not getting completed. Attached screenshot for reference. Thanks.
Resolved! Unable to discover the serial number of Linux server
Hello Experts,I am trying to discover the serial number of linux server which is hosted on AWS Cloud but unable to discover it.I have configured the sudo user on linux server and added the below entry in sudoers file. snow ALL=(ALL) NOPASSWD:ALL ...
ACC configuration
Hello community,I'm trying to install ACC. I've tried to follow the documentation and this wonderful articlehttps://www.servicenow.com/community/itom-articles/discovery-with-agent-client-collector-step-by-step-configuration/ta-p/2324008I've managed t...
Global IP Exclusion list issue with Discovery
Hi,Hope you are doing good. Recently, we added several IP addresses to the Global IP Exclusion list to prevent them from being discovered during our Discovery Schedules. However, despite this, the IP addresses included in the Global IP Exclusion list...
Can ITOM be used for Domain Monitoring?
Hello, We are in the process of evaluating tools to replace our domain level monitoring tools, and I want to confirm if ServiceNow ITOM is a candidate to replace our existing toolset using the agent client collectors and ITOM Enterprise with AI Ops. ...
De-Duplication Manual Task for Non CMDB Tables
We have a hardware table where we have made 'Serial Number' as unique so that no 2 records have same serial number.But for old records we have multiple Hardware records which have same Serial Number. Is there any way so that users can select the Hard...
Using JAMF to install ACC on Macs
We have successfully deployed ACC to all our windows boxes using inTune. We are trying to deploy to all the Macs, but no luck. Has anyone used JAMF to deploy ACC to Macs that can assist? We have several hundred to send to and would like to push o...
