Training Material for Service Mapping

[MoinudeenA]

Hi, 

I am preparing a training material on how to use Service Mapping for Impact Analysis by Incident & Change Team. 

I am looking for a general template or common ways to use Service Mapping by Incident & Change Teams with some representational diagrams  

Regards

Moin

[Tanushree Maiti]

Hi @MoinudeenA 

Refer: 

Service Mapping Fundamentals (Zurich) 

Service Mapping Advanced On Demand 

How to Use a Service Map

Quick Start Guide for Service Mapping

https://www.servicenow.com/community/s/cgfwn76974/attachments/cgfwn76974/it-operations-management-bl...

https://www.youtube.com/watch?v=mCVs0TEJDJ4

https://virima.com/blog/business-service-mapping-in-servicenow-overview-and-alternatives