Unable to add an attribute in the CI Identifier entry due to error

[Kannan Nair]

I created a CI Identifier rule and it is working as expected. However in the identifier entry I am unable to add few fields due to the below error.

'Reference or invalid attributes have been skipped for identifier entry on cmdb_ci_server !'

The context is as follows, I created an Identifier on cmdb_ci_server and trying to add Manufacturer attribute along with the below attributes as mentioned on screenshot.

All the remaining fields are added successfully, but while adding manufacturer getting this error.

[Asi Garty · Accepted solution]

Hi,

Manufacturer is a reference field to another table.
It is not possible to add reference fields as a criterion attribute.

You can find more details about what are possible identifier fields here:
https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/product/configuration-management/...

Hope this helps.
If it does, please mark as helpful and share your results.

Asi

[Kannan Nair]

Hi Asi

Thanks for the quick response. It seems that as you mentioned we are unable to add reference fields.