Using Flow Designer, add attachment to Send Email Action

[Daniel O_Connor]

Hi all,

I've created a Custom App using Studio, whereby we will receive Weather Warnings from a National Weather provider, and then forward this e-mail onto relevant parties. 

I created an extension of TASK so we can have a record of these weather alerts. The e-mail that we will receive, will contain a PDF attachment, that is the details of the warning.

Through my inbound action, I'm creating a record on my new table, where the PDF will be attached to the ticket.

Through Flow (new module, not legacy workflow) I've been able to spin my flow up pretty quickly. However I see no option to include the attachment from the record, onto the e-mail I'm sending out.

Any ideas how I can accomplish this?

• With Send Email action in Flow Designer, have the attachment from the record included in the generated email 

[Jonathan44]

Hi Göran, this video is already 3 years old and we are now soon on San Diego with all that shiny Next Experience going on - is there still no other way to attach a simple file from a record oob to an email in flow designer??!  

I‘m asking because ít‘s obvious that you attach the files after sending the email - this said I assume that sending an email from the action is carried out somehow asynchonously and attaching smth happens afterwards. On one hand this is trying to settle the horse after it started riding and seems to me unnatural anyway in reading the steps from a language side of perspective. On the other hand we have a customer where in 90% of the time this design seems to work but there are still cases where emails go out with no attachment whatsoever - flaw in design?

So I‘m asking - is there no other way and more … isn‘t it time to have a built in function for attaching files in the oob action - smth planned?! Cheers, Jonathan 

[michelen]

Jonathan, have you check the flow action "Send Notification"? It allows you to select the desired notification. If the notification record has the field "Send attachment" set to True you will be able to link the record's attachments to the email. Also, the flow action requires the email notification record having the field "Send when" set to "Triggered" to make the selection available (and only few ootb notifications have it set)

[rochelleefernan]

Using Send Email Action in Flow Designer does not show the "Send When" Data type. Does it mean I need to create a script to add the attachment in RITM when using Send Email action? I have this dilemma and I cant find the right solution without writing any script. Thanks 

[Sebastien C]

Hi Goran,

Thank you for that script. 

I use Yokohama version, after using that script and check if sys ids are correct on source and target, the email doesn't contain any attachment. I use sc_task or incident as table source.

I don't know if that script is always compatible with my version.

I have no error. it is like there is no attachment at all

Kind regards,

Sebastien

[Sandeep85]

Hi. We created the share article widget. We have two radio buttons share a link and share as pdf.

example: When we select share as pdf radio button. we have to trigger a email with attached knowledge article pdf

Please help me on this!!