Way to create a category and subcategory.

[Atul Kumar2]

Hi Folks,

I need to create a sub category that should populate based on the category. like below

Hardware	Monitor
Hardware	Mouse
Network	DHCP
Network	DNS
Network	IP Address

Means when i select the category Hardware then sub category should populate only Monitor and Mouse.

Please provide technical details how to do this. I am new bee on this platform and it is pending for the production. PLS Guide soon.

Regards,

AK.

[ProbirDas]

Go to System Definition -> Choice Lists

Assuming this is for incident, filter the list where table is incident and element is category. You will find that Hardware and Network are already present OOB. If its not present in your instance, you need a create those records. You can just open one of the records, make appropriate changes for Hardware and Network and then insert and stay. Make sure to leave the dependent value blank.

Then filter the list where table is incident and element is subcategory. Create records for Monitor and Mouse and fill the dependent value with the value of the Hardware choice. OOB it is hardware.

Similarly, create records for DHCP, DNS and IP Address and fill the dependent value with the value of the "Network" choice.

[Atul Kumar2]

Hi Probir,

Category i created and as per the instructions i created the sub category record but it is not coming based on the category field.

Please guide. I guess i removed the dependant to field from the dictionary i guess but i am unable to see it so that i can add it again.

tx

[Pradeep Sharma]

Is this resolved now. Please confirm.

[Atul Kumar2]

Hi Pradeep/Team,

Thank you so much for the quick fix. I created a new field(category and sub cateogry) due to business requiment and i did add the category field as dependant for the sub category now it is resolved.

Thanks Probir Das

and you.

Regards,

AK