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ITOM forum
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Forum Posts

updating the ACC client

We are doing a PoC with the Agent Client Collector. Installing and connecting is working fine. But we're unclear on the upgrade process. When reading thru the doucmentation, I only see manual upgrades (Linux) and even uninstall/install (Windows) docu...

Hayo1 by Tera Contributor
  • 4585 Views
  • 6 replies
  • 13 helpfuls

Resolved! In Service Mapping mode the run discovery button is greyed out for one of the in one of the Service Mappers for one of their Service Maps but not the other.

This is Kingston We have an set up where our Service Mappers have a carefully crafterd set of permissions but do not have full admin. We have a Service Mapper, smapper1 with 2 Business Services BService1 and BService2.; Both of these services were cr...

DuaneNMore by Kilo Guru
  • 2064 Views
  • 3 replies
  • 10 helpfuls

Resolved! Walk-up role problem

Hello dears,In order to access the walk-up, in my PDI : I must have the role : "sn_walkup.walkup_login " , so I edited the roles of the admin user and I added the role to its roles and retest the access to the instance's url /walkup but it fails : do...

yasserbouat_0-1745663076111.png yasserbouat_1-1745663269964.png

ITOM for monitors, docks, keyboards

Curious if anyone’s had success using ITOM to discover peripherals connected to laptops or desktops — things like monitors, docks, keyboards, etc? It seems like something you could piece together with custom patterns, but I’m wondering how reliable i...

janku by Tera Contributor
  • 414 Views
  • 2 replies
  • 0 helpfuls

Resolved! Mid server installation

Hello All, While installing the MID Server, I'm getting an error: "Windows OS should be more than 2012."But my machine is already running Windows Server 2016.Please check the image and help me.Thanks in advance.

NakkaM by Tera Contributor
  • 1093 Views
  • 5 replies
  • 0 helpfuls

Netscaler Discovery Issues

Hello,We are facing issues trying to discover "netscaler" load balancer. We have changed the sysName of the netscaler devices to have the DNS name instead. When we run discovery, we are observing the following:    Error - "Error in Horizontal Discove...

F5 LTM Policy

We are experiencing difficulties discovering virtual servers that utilize LTM Policies instead of iRules or direct pool attachments. Upon analyzing the discovery pattern, we do not observe any steps that could interpret LTM Policies and identify the ...