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SNMP Integration with ServiceNow Event Management

Hi All, We have integrated some of the storage devices to servicenow via SNMP , how ever these devices are sending lakhs lof unwanted snmp traps unfortunately few of the devices dont have the control at source system to send required traps, I would l...

Renu kumar by Tera Contributor
  • 455 Views
  • 3 replies
  • 1 helpfuls

Armis integration not happening

Hello Experts, I am doing Armis integration with ServiceNow but after providing the Armis URL and secret key, In the next step when I try to load the test 20 record option, it throws an error: ConversionError: The undefined value has no properties. (...

CMDB Discovery Issue: Mandatory Attributes

I have am encountering issue with Network Subnet discovery. The "glide.required.attribute.enabled" property is set to false, yet the Network Routing Device - Light pattern spits "Missing mandatory field(s) [owned_by,support_group] in table [cmdb_ci_i...

Kalpan2 by Tera Contributor
  • 851 Views
  • 2 replies
  • 1 helpfuls

Get server list from a Service Map

Hi, We have a requirement to get the list of servers(windows/linux) if there are any in a Service Map. These servers resides at different levels, so is there a way to make it at same level for different application or is there a way to get the list o...

Community Alums by Community Alums  
  • 408 Views
  • 2 replies
  • 0 helpfuls

Resolved! MID server validation failed

We were facing some strange issue with our mid server in dev. ONLY WITH DV MIDSERVERA quick background :we have integration with remedy and this is through the midserver. We were able to send the SOAP message to the remedy instance. but, we are not a...

smrevanth by Tera Contributor
  • 6839 Views
  • 5 replies
  • 10 helpfuls

Resolved! CMDB Identification Error: MIssing required attribute: os_domain

In doing Discovery, we are getting the error during identification of missing the os_domain.               This is happening on several ips being discovered.     I've done some cursory looking at Identification scripts and cannot identify why this is...

Service Mapping and Webseal

Hi All,Looking for some wisdom since I'm stuck on a odd situation with Service Mapping and Webseal (hosted on ISAM). Overall situation is that while performing Top Down discovery, passed the LB level SM identifies connections to Webseal, and triggers...

haruesgap by Tera Contributor
  • 614 Views
  • 3 replies
  • 0 helpfuls

Authentication error with Intune

HiI'm new to ServiceNow, trying to connect it with Intune to enable remote help.I've created app on the ServiceNow and set the ServiceNow connector in Intune.During authentication I'm getting login screen and app request window, but then getting erro...

denismukham by Tera Contributor
  • 611 Views
  • 4 replies
  • 0 helpfuls

Resolved! Help with Microsoft Intune Integration

Hello Everyone, I am integrating Microsoft Intune into my company's instance and am using the Service Graph Connector for Microsoft Intune guided set up and following other forum posts. I am stuck because I keep getting errors. 1. When I test the con...

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adaomoji by Tera Contributor
  • 3139 Views
  • 4 replies
  • 2 helpfuls

Required Windows User Permissions for Windows Server Discovery

I would like to discover a Windows server. Could you tell me about the user requirements for the Windows server? Access to the WMI service to the current namespace and sub-namespaces.Access to the Powershell service.Membership in the Distributed COM ...

masahironaka by Tera Contributor
  • 1063 Views
  • 4 replies
  • 0 helpfuls

Windowsの分類(Windows:Classify)は成功しているのに、それ以降のプローブが実行されない

現在EC2上にインストールされたIISをDiscoveryしようとしております。Windows:ClassifyでWindowsのバージョンは分類できているのにそれ以降のプローブがなぜか実行されないままDiscoveryがcompletedになってしまいます。原因が不明なので助言いただきたいです。以下windows:Classifyの入力結果になります。 I am currently trying to Discovery IIS installed on EC2.The Windows ver...

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SotaT by Tera Contributor
  • 429 Views
  • 7 replies
  • 0 helpfuls

Juniper MIST model category issue

Hi All,We are migrating the CISCO WAP to Juniper MIST, and we are not facing any discovery issue. However, when we group it by model ID it showing all are single records.Example if we have Juniper X model 100 and Juniper Y model 100, when we group it...