Resolved! CSA Question
How are users related to roles or groups?A. 1 to many relationshipsB. Many to 1 relationshipC. Ito 1 relationshipD. Many to many relationship answer What is the answer for this question ??
Forum Posts
Discovery status canceled troubleshooting steps
Hi All, In my client instance, one Discovery status record was canceled due to the Max Run Time limit set on its parent Discovery schedule. It’s been around 8 days, and the ECC Queue is empty, so I’m unable to trace the exact failure reason directly....
SRM(Service Reliability Management) in Service Operations Workspace
We need to implement SRM (Service Reliability Management ) for existing services in SOW, we already having solar wind alert automation in placed but we need to utilize SOW for existing services and alert.Please help with how can we SRM be outstandin...
Impact of MFA on Server Discovery
I'm unable to find any details on a work around for SN Discovery on an enabled MFA server. The last piece of information I could find was on the community was 2023. Any guidance would be greatly appreciated. #discovery
Link multiple agencies to a business application
Hello community,We have a requirement to map multiple agencies tagged to a business application.current process:- We are creating multiple business app records(we are maintaining business apps manually) and mapping corresponding agency (agency field ...
Resolved! How to execute a script before a discovery schedule
Hello,I would like to run a script before a specific discovery schedule is executed.Is there a way to do this?Thanks for your input. ReagrdsGerald
ITOM AIOps in case of On premise installation
How can we leverage AIOps and machine learning capabilities with an on-premises installation of ServiceNow? Specifically:What AIOps or machine learning features and functionalities are available in the on-premises version?How are machine learning mod...
Discovery of HPE MSA device in servicenow
Hi Folks, Can some one help me in discovering the HPE MSA storage device i am not getting the proper class in cmdb for it.Can someone guide me wether we can discover via snmp or some other protocol needs to be used?
Postgres Discovery not triggered
Hello community,we are discovering Linux-Server with installed Postgres-Instance(s). The Postgres-Service is running and is discoverd. But no instancerecord will be created. In Discovery Log no execution of the Postgres-Pattern is visible. How can th...
Credential-less discovery not creating CI
I have a subnet of IP Phones that I need to discover. I have credential-less discovery enabled and I can see (in the discovery status) that "Pattern Launcher: Credentialless Discovery Network Device" is launched. In the discovery log, I see:2025-02-2...
custom logic to update the Maintenance field
I am working on the custom field based MM functionality and when ever I am sending an alert my action script is making the Maintenance field to true which is working as expected.. but when i sent the same alert(deduplicate alert) the tally became 2 b...
Resolved! vCenter Discovery not working
Hello Experts, going for vCenter discovery. NO Event management licese, but have ITOM and service mapping license. We have vCenter on VMware Photon OS 1. vmware credentials setup2. Credentials Validated - Okay 3.Discovery schedule4. Run on Demand bu...
How to disable Alert Grouping for specific Alerts?
I have some specific Types of Alerts where the supporting teams complained they should not get Grouped under a single one when multiple Alerts for the same CI arrive. So, I was trying to figure out if it is possible to disable that Alert Grouping bas...
Pass user name in decision table
Hi community,I was hoping if there is way to pass user_name (string) field from flow to decision table.I have set trigger on flow which is created or updated by certain AD accounts and in the flow I have called the decision table which is taking the ...
