What is required to discover devices that are classified as personal computers?

Komal39
Tera Contributor

‎04-29-2022 01:35 PM

Hello Everyone,

I have asked to set up discovery for devices classified as personal computers such that we can monitor them. I would like to know what is required to start discovering the personal computer class?

Thank you all for helping me out.

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-O-
Kilo Patron
Kilo Patron

‎04-29-2022 02:14 PM

The term "personal computer" is so broad it is hard to give precise answer. But ultimately it boils down to making sure that the discovery process has access to those. Both in terms of network reachability and operating sistem session.

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-O-
Kilo Patron
Kilo Patron

‎04-29-2022 02:18 PM

Depending on existing ServiceNow licensing and what exactly "personal computer" means, Agent Client Collection might be the solution.

Komal39
Tera Contributor
In response to -O-

‎04-29-2022 02:20 PM

I would like to know what credential type we can use for these personal computer CI. These CIs have Windows OS, mac OS, some are VMwares as well, and many more. 

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-O-
Kilo Patron
Kilo Patron
In response to Komal39

‎04-29-2022 02:33 PM

Well, some of those are definitely not personal computers. Each of those has multiple options for a discovery process to connect to it, classify it, identify it and explore it. Really, if you ask me, this is basically an implementation discussion, where one needs to know the licensing that exists and the infrastructure. A lot of possible configurations all depending on what exists in the infrastructure and what has been licensed. Without knowing the specifics, the answer to your question is basically retyping here the documentation pertaining to Discovery. At least in my opinion.