What is the role required to have the access of discovery dashboard errors?

[vimal11592]

Hi,

I am trying to access all the errors from discovery --> Home. It displays the blocks with count but when we click on the any block it does not give the second level view of the errors.

I am able to access this:

But when I click on the errors it does not open anything it takes me to blank page. Can someone please give me any idea what could be wrong and how can I fix that.

Thanks,

Vimal

[valarmathi_kann]

Hi Vimal,

I don't think that we need a special role for this. Having discovery_admin will suffice.

Can you please check if you have access to the below tables?

'automation_error_msg' and 'automation_error_instance_msg'.

The above tables have the list of all the errors where you can search based on instance_data and instance_key

Instance data- schedule [sys_id of the discovery_schedule]

Instance key - status [sys_id of the discovery_status]

[vimal11592]

Yes I am able to access to above both tables and able to read all the error message.But after assigning discovery admin role to myself I am still not able to see the errors and not getting any error as well which indicates why I am not able to access the view.

Can you please redirect me in right direction to figure out why I am not able to access the dashboard.

Thanks in advance.

[valarmathi_kann]

Hi Vimal,

Can you please check if the plugin 'Base ITOM Error Management' is activated in your instance.

[vimal11592]

I have checked the plugin list we don't see any plugin  by that name.Thanks