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How to assign the tickets Automatically in service now

Hi Team, we have some teams which are getting hundreds of tickets everyday. we are trying to automate the ticket assignment process. Is there any inbuild ServiceNow feature to accomplish this requirement. we need to assign the tickets to engineers ba...

Harish6 by Giga Contributor
  • 14356 Views
  • 8 replies
  • 2 helpfuls

Only raise a alert if X amount of nodes are down

Hi,Here is my use case. We are monitoring our Citrix farm. In the farm we have a lot of nodes. We only want to generate an alert if: we have multiple events from the same monitor and it has a different node. example: Event: Citrix node unavailable, w...

George18 by Tera Expert
  • 276 Views
  • 1 replies
  • 1 helpfuls

Unable to create instance data replication set .

I am trying to create a instance data replication between two instances , 1st instance is the provider and other consumer .I am keeping it simple by exposing only incident table in outbound entry and it is unidirectional .After activating the provide...

eshabartwal by Tera Contributor
  • 570 Views
  • 1 replies
  • 0 helpfuls

Test failed: Failed to execute task, PatternDebuggerTask, with failure message: class java.util.ArrayList cannot be cast to class java.lang.String (java.util.ArrayList and java.lang.String are in module java.base of loader 'bootstrap').

Hello All, Created an extension for Alcatel routers as the OOB network router pattern was unable to retrieve serial number and relations. Upon debugging the extension created, getting the following error as Scalar variable type. Also tried variable t...

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MSB by Kilo Contributor
  • 1528 Views
  • 3 replies
  • 0 helpfuls

Resolved! Cloud discovery for Azure vs Service Graph connector Azure

For Azure discovery , we can use cloud discovery in Servicenow But there is another option for Service Graph connector for azure  Is there any difference scenario to be use for cloud vs service graph connector for azure ? or its our wish to be choose...

sukran by Mega Sage
  • 3205 Views
  • 8 replies
  • 6 helpfuls

Normalization Data Services duplicates

I have a large number of duplicate Hardware Models after running Normalization Data Services.    For example 30,000 Latitude 5400 models.    Any suggestions on cleaning these up and what might be causing this?

Resolved! cmdb_ci_db_mssql_catalog vs cmdb_ci_db_mssql_database

There now seems to be two out-of-the-box MS SQL Database classes in the CMDB. The original was cmdb_ci_db_mssql_catalog which extends the cmdb_ci_db_catalog table. If I recall correctly, I think MS SQL discovery used to put MS SQL Databases in this t...

lyletaylor by Giga Contributor
  • 5837 Views
  • 5 replies
  • 5 helpfuls

Credentials authentication Failed

Hi Everyone, We have a request to add new Servers to ServiceNow. When i run discovery, there is an error in ECC queue called -Adding Target to blacklist. No valid Credential found for target types [SSH Password, SSH Private key]. Could you please let...

User48155 by Tera Contributor
  • 1334 Views
  • 3 replies
  • 0 helpfuls

Get the data in different Rows and push into an array

Hi All, We have a Use case where I need to get the data in 3 rows as below.Note: Column 1 will always have same value Column 1                              Key                                           ValueABC                                       c...