Resolved! sn_em_connector - invalid characters
Regarding the API For Event Management Push connectors, full path:instancename.service-now.com/api/sn_em_connector/em/inbound_event Are there any characters that the API does not support?
Forum Posts
AWS cloud event Discovery not working
Hi All,I am working on cloud discovery to get the events form AWS. for this i used existing API we have in OOTB (cloud event).when i check the logs in API, i can see the logs details but in sn_cmp_cloud_event table it's not updated properly and infor...
Resolved! Does Business Application is part of Service mapping scope?
In Service mapping we consider to Build application services & get underlying infrastructure mapped so if we have only service mapping in scope so does Business application comes under this ?
Resolved! What are TD, LP and HD from Azure discovery patterns stand for?
Hi, I am trying to understand the meaning of these acronyms. I know that TD stands for Top-Down discovery pattern. However, I am unsure if HD stands for Horizontal discovery pattern and what LP stands for. Can you please provide clarification? Thank...
CSDM lifecycle for application in status "Down"
Hi, In the CSDM documentation, the lifecycle for logical CIs (like software and applications) is defined as below : I've to do a mapping from the Operational and the install status to the CSDM life cycle.But there is nothing, in CSDM life cycle, to...
Resolved! Mid server Proxy configuration
Hello Experts, As checked the internet access for few mid servers closed and due to this issue it's showing status as down in the Service Now Instance . The easiest way forward is to set up the proxy usage. Could you please let me know where should I...
event Management
Hello All,In the Alert table, the closed at field is empty for closed records. I checked if there is any BR and found one BR rule '(COR) - Stamp Closed At' but it is working fine. can anyone help with this? Thanks,Shivani
Discovering OKE on Oracle Cloud
HiI'm trying to understand if its possible to discover 'oke' on Oracle Cloud, as only AWS, GCP, and Azure are mentioned.If so, are there any prereqs similar to those for AWS, GCP, and Azure as documented on the Kubernetes Docs page : https://docs.ser...
Resolved! Discovery of Wireless Access Controller - CI Classes
When we run Discovery Patterns against our Wireless Access Controllers and Access Points, is is accurate to say that the following CI Classes will be used: ---device ------------- : --- CI Class used -------- Wireless Controllers: IP Routers Wireless...
When ESX is Discovered via vCenter, BIOS information cannot be retrieved
Hi,ESX is directly Discovered, Is there a possibility of obtaining BIOS information?I would like to find out how to customize the system to solve this problem.Can someone help? ThanksYash
Resolved! Incidents are reopen again and again
As Incidents are reopen again and again after the resolution from 2021, anyone please help me to sort-out this issue.
Quick Discovery completed after 8.5 hours for a Windows Server
Hi All,I ran quick discovery for a windows server and it took more than 8 hours to complete. From the ECC queue i could see that the Windows OS - Server pattern is running for 6 hours. I went through the pattern log and nothing seems to be abnormal. ...
Discovery Scanning Devices not included in Range Set
Hello, Has anyone encountered a problem with Discovery scanning IP addresses that are not defined in a range set? We are currently experiencing a problem with Discovery scanning several NetApp servers at 11pm but these servers do not reside in the sp...
Run powershell command or script for discovery pattern extension
I'm attempting to run a powershell command to pull attributes. I created a extension to the Windows OS discovery pattern.But, I'm not getting any results. Does anyone have any clear examples of getting this to work (powershell scripts or commands)....
Session contains no certificates - untrusted
Hi Developers,I am facing an issue in integrating with a third-party application using OAuth 2.O and MID server. When I try to connect to the endpoint, it shows the error below. Please refer to the attached screenshot. However, if I try to connect wi...
