Whats the use of field Impacted services [impact_services]?

[tomas_larsson]

Does anyone know what the field Impacted services [impact_services] on Alerts is for and how it is populated?

[sachin_namjoshi]

Hi Tomas,

Please refer below which provides info about alert impact calculations.

Alert impact calculation

Regards,

Sachin

[tomas_larsson]

Ok! I know I am a bit specific here. But, will the field be populated with a string of Impacted Services?

[robpickering · Accepted solution]

Tomas,

I'm jumping in here, because it appears you haven't gotten a response to this yet.

As you're asking more specific information, I have to also get more specific.

I believe the table you're referring to is em_alert (Alert).   But if that's not right, let me know.

The impact_services column on that table is just a String, 40 characters in length.

As such, it can be populated however you'd like, I don't see anything that is auto-populating it.

On an Incident, Problem, or Change there is a Related List that can be added called "Impacted Services" (task_cmdb_ci_service), which can be auto-populated with Business Services (or Service Offerings) that are impacted based on the Configuration Item selected on the Form.

So, the answer to your question is:   No, it will not be auto-populated with anything (and as such I believe it is not on the form by default).

-Rob

[shivanipatel]

Tomas,

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