Whats the use of field Impacted services [impact_services]?

tomas_larsson · ‎06-15-2017

Does anyone know what the field Impacted services [impact_services] on Alerts is for and how it is populated?

robpickering · ‎06-22-2017

Tomas,

I'm jumping in here, because it appears you haven't gotten a response to this yet.

As you're asking more specific information, I have to also get more specific.

I believe the table you're referring to is em_alert (Alert). But if that's not right, let me know.

The impact_services column on that table is just a String, 40 characters in length.

As such, it can be populated however you'd like, I don't see anything that is auto-populating it.

On an Incident, Problem, or Change there is a Related List that can be added called "Impacted Services" (task_cmdb_ci_service), which can be auto-populated with Business Services (or Service Offerings) that are impacted based on the Configuration Item selected on the Form.

So, the answer to your question is: No, it will not be auto-populated with anything (and as such I believe it is not on the form by default).

-Rob

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vadimshif · ‎07-01-2017

Hi

Impacted Services field inAlert is calculated field at the time the alert is displayed in Alert Console. It based on Relationship "Impacted Services" and shows amount of services affected by alert. Click on the number shows these service list. As well it appears in Alert form. "affected" service - service that CI of alert is part of the service and the service status was calculated based on the alert (in technical terms, CI of alert appears in em_impact_status).

Thanks

Vadim, Event Mangement RnD