Why can't I edit the form design?

[Risa4]

Hi All

I want to change the form design of an incident in a development instance.
However, when I open the form design screen, it is grayed out and I cannot edit it.
I tried changing the application to global, but that did not solve the problem.
Please let me know how to solve this problem.

[The SN Nerd]

Usually, this is a scoping issue.

Can you provide a screenshot?

[Risa4]

I have added the screenshot.

Added screenshots of scoping to incidents and scoping to global.
Thank you very much.

＜Scoping To Incident＞

＜Scoping To Global＞

[DirkRedeker · Accepted solution]

Hi

even if your TABLE is in the Global scope, it does not necessarily mean, that the VIEW you try to change, is ALSO in the Global scope.

You can try to change different views on that table to test that.

I guess the view you try to edit it not in the currently selected application scope.

you can change the scope by clicking the gear icon in the upper right edge (1) and select the "Application" (2) on the Developer Tab (3).

If your currently selected SCOPE (see above) matches with the scope of the View, you can edit it in designer (of course having the sufficient access privileges to do so - e.g. as Admin).

Let me know if that answers your question and mark my answer as correct and helpful.

BR

Dirk

[Risa4]

Hi, Dark

Thank you for your answer!
I followed the instructions(select the "Application" (2) ) you gave me and changed the application to global and now I can edit it.

Thank you for your help.