Why does the Event 'Additional Information' section not display when editing an event rule

[RichG]

Hi

I'm using SN Kingston to try to create an Event Rule that enables me to map information that is in the 'Additional information' field of the Event to Alert fields.

However the 'Event Additional Info' section is not displayed in the 'Event Input' pane on the right hand side of the 'Transform and Compose Alert Output' screen. The following ServiceNow documentation implies this information should be displayed so that I can map it:

https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/event-management/concept/event-input-information.html#d265038e182

I'm not sure if it's a setting somewhere to enable this information to be displayed in the event rule, or if it's because of the way the information is being received?

I have additional information in the event itself received in JSON through the API which appears in this format in the Event:

{service_now_cat=Software, service_now_subcat=Application, service_now_bus_serv=Commerce Engine, service_now_ci=Retail Element (ROL)}

It's sent in this format:

{

"additional_info":
{

"service_now_ci":"Retail Element (ROL)",
"service_now_cat" : "Software",
"service_now_subcat" : "Application",
"service_now_bus_serv" : "Commerce Engine"
}
}

Any help would be greatly appreciated!

[RichG · Accepted solution]

Hi Both

Thanks very much for your help. I've done a little more research and found out what was causing it.

By just passing the data into the Additional Info field through the API using JSON for the content it was changing the data to text in the Additional info field and therefore not recognising them as attributes in their own right.

So I changed the format of the additional info data I was passing in so it was in JSON, but all on one line wrapped in double quotes as if brackets and all were text and replaced the double quotes of the additional info attributes with single quotes.

When this goes into ServiceNow, I then get to see the attributes in additional info as mappable attributes in the event rule as ingestion into servicenow only removed the double quotes around it and leaves the JSON within it as JSON.

So it changed from an input of:

"additional_info":
{

"service_now_ci":"Retail Element (ROL)",
"service_now_cat" : "Software",
"service_now_subcat" : "Application",
"service_now_bus_serv" : "Commerce Engine"
}

to an input of:

"additional_info": "{'service_now_ci':'Retail Element (ROL)','service_now_cat' : 'Software','service_now_subcat' : 'Application','service_now_bus_serv' : 'Commerce Engine'}"

Meaning the output in ServiceNow changed from:

{service_now_cat=Software, service_now_subcat=Application, service_now_bus_serv=Commerce Engine, service_now_ci=Retail Element (ROL)}

to:

{'service_now_ci':'Retail Element (ROL)','service_now_cat' : 'Software','service_now_subcat' : 'Application','service_now_bus_serv' : 'Commerce Engine'}

 plus having the attributes selectable in the event rule.

[gputker]

Hi All.

I know this post is old but now the suggested solution above works really well.

1. Create an event manually from within ServiceNow and place it into a processed state.
2. Populate additional info with standard JSON format.  Save the record.
3. Click the UI action for Create Event Rule and you will see additional info attributes laid out for you.  Pix attached.

Cheers for the help on this post.

GP.