In this episode, product manager Niki Patel talks about the Workforce Optimization application for IT service managers, including some new features for the Rome release to help companies take full adv...
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With its first release in Quebec, Catalog Builder has already started being positioned as a game changer. Most of the customers we've spoken to are either already using it, or have an active roadmap t...
Learn how to activate the Virtual Agent in the Rome release. Use the Guided Setup to activate plugins, add the Virtual Agent to portal, configure branding, and personalize the greeting.
Workforce Optimization for ITSM is a solution for managers and their team(s) of agents to improve efficiency, engagement, and collaboration through focused training, skills growth, and performance man...
Check out the new Virtual Agent integration with Citrix ITSM Connector for automating common Citrix requests and improving the employee experience around incident resolution! The new solution plugs in...
Do you want to expand your ServiceNow skills and grow your knowledge of the ITSM Pro Suite? There’s no better way than Now Learning Live – ITSM Pro Assist series! Join us beginning November 9 - 11 for...
Calling all IT agents! We are excited to extend the invitation to participate in a unique research opportunity! We want to understand how IT agents prefer to use multiple chat tools vs all-in-one solu...
Calling all IT experts! We are pleased to extend the invitation to participate in a unique research opportunity! Efforts are underway among our product teams to reimagine our ITSM products. As part of...
Calling all IT experts! We are pleased to extend the invitation to participate in a unique research opportunity! Efforts are underway among our product teams to reimagine our ITSM products. As part of...
A couple of weeks ago, I was having a conversation with a colleague about the Service Catalog work I was doing for a client. Despite their vast experience with Service Catalog, having worked in the sp...
Improve the problem life cycle. Last time we looked at what was new in Quebec. What’s new at a glance in Rome: Renamed Start Fix to FixMark duplicate can move over associated Problem TasksEnhancement ...
ITSM CIM and Coaching instill an agile mindset of iterative and incremental process improvements that drive operational excellence. We've seen these results internally in our CIM/Coaching adoption. Yo...
Check out the new Virtual Agent Overview video, updated for Quebec. It shows how Virtual Agent can provide self-service and automation to users. Virtual Agent is powered by a low-code conversation des...
