This video shows how to calculate duration between planned start date and current date time using schedule. https://community.servicenow.com/community?id=community_article&sys_id=cf112ad81b152c101e579...
ServiceNow Normalization Data Services
Create HTML with RITM variable values. script : https://community.servicenow.com/community?id=community_article&sys_id=a8fde43ddbf12810fa192183ca961953
There is so much happening in the San Diego release. I am excited to share some of the updates with you. We continue to innovate and enhance in service of you, our customers. No matter where work happ...
I’m delighted to announce the latest Now Create Success Pack: Digital Portfolio Management. It contains a range of leading practice guidance to help customers and partners implement this innovative an...
ServiceNow IT Support had to scale to meet an exponential increase in case volume, all while maintaining its high standards for service. In this new #NowOnNow blog, read how these four changes made al...
Calling all Application or Service Owner, Admins, and Business Process Analysts! We are excited to extend the invitation to participate in a unique research opportunity! We aim to identify opportuniti...
In this episode, product manager Niki Patel talks about the Workforce Optimization application for IT service managers, including some new features for the Rome release to help companies take full adv...
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With its first release in Quebec, Catalog Builder has already started being positioned as a game changer. Most of the customers we've spoken to are either already using it, or have an active roadmap t...
Learn how to activate the Virtual Agent in the Rome release. Use the Guided Setup to activate plugins, add the Virtual Agent to portal, configure branding, and personalize the greeting.
Workforce Optimization for ITSM is a solution for managers and their team(s) of agents to improve efficiency, engagement, and collaboration through focused training, skills growth, and performance man...
Check out the new Virtual Agent integration with Citrix ITSM Connector for automating common Citrix requests and improving the employee experience around incident resolution! The new solution plugs in...
Do you want to expand your ServiceNow skills and grow your knowledge of the ITSM Pro Suite? There’s no better way than Now Learning Live – ITSM Pro Assist series! Join us beginning November 9 - 11 for...
on:
The Pitfall: Dynamic Conditions in SLA Definitions
on:
🔎 Troubleshooting & Preventing Duplicate Task Num...
