Adding journal fields (or others) to tie into Activity Filter on any table other than Task [task]

Short video documenting how we added a Journal field to the cmdb_ci table, then linked it to the activity feed to audit with.

Interaction Management Overview Use Cases

Folks as we released Interaction Management and move away from Service Desk Call which will be deprecated by Quebec Release, I have created an overview and use case document to better understand the o...

Problem Management - What’s new in Quebec

Improve the problem life cycle and provide a better experience for customers who are using the Common Service Data Model (CSDM). Last time we looked at what was new in Paris. What’s new at a glance in...

New Now on Now blog: How ServiceNow IT Operations enabled remote work during COVID-19 (and what we learned from it)

ServiceNow IT Ops was instrumental in moving to remote work this year. What did we learn? Read more in part 2 of our art of the possible blog series in which we discuss how we are using our own techno...

Language Switch on Service Portal

Custom widget for language switching Link for the article : https://community.servicenow.com/community?id=community_article&sys_id=90c01c17db0c601066f1d9d96896196e

Agent Assist - What’s new in Paris

Improved the search experience for customers. Last time we looked at Agent Assist in Orlando. What's new at a glance in Paris: Turn off the result preview navigation buttonsOrder / Submit / Request a ...

Problem Management - What’s new in Paris

Provide a better experience for customers who are using problem and the Common Services Data Modal (CSDM).Note: It is not currently possible to manage a problem through its lifecycle in Agent Workspac...

ITSM Mobile

Manage incident tasks anywhere using the ITSM mobile agent which enables you to stay connected and access information in real time to complete tasks quickly. Product Foundation Content Mobile Overview...

How to Get Full Benefits of Your Continual Service Improvement Strategy?

What is ServiceNow Continual Improvement Management (CIM)? Building an improvement culture in any organization is hard. The old approach to service or process level improvement is reactive, expensive,...

FAQ (ITSM Mobile Agent)

1: Where can I download the app from? Go to Servicenow store, and search “ ITSM Mobile Agent App’ 2: How do I activate ITSM Mobile Agent app, and get a feel of it? ITSM Mobile Agent runs on the Servic...

Leverage ITSM Mobile Agent app.

ITSM Mobile Agent application is now available in the store. It uses the micro-moments, and is making work life as great as real life for all employees. Entire experience is built as a native app expe...

New features in Paris

What’s new for ITSM in the Paris release.

Ernest Hemingway apparently once said: “There are only two places in the world where we can live happy—at home and in Paris.” And since most of you reading this blog may be at home, let me bring Paris...

Continuous Improvement Use Cases Across ITSM

As work evolves and becomes more agile & remote, the IT processes and required skills have to continuously improve and adapt to the changes. It is critical for the IT leaders to proactively drive cont...