ITSM blog

Vendor Manager Workspace Adoption path

Folks, I have created a guidance path for Vendor Manager Workspace. Please view the attachment to read more...

How to setup and configure ServiceNow and Qualtrics

Summary In March 2021, ServiceNow and Qualtrics announced a strategic partnership to help companies deliver next-generation service, leveraging the combined power of ServiceNow’s digital workflows wit...

ServiceNow introduces a new Enterprise package in the Quebec release, and more good news!

We are very happy to announce the launch of the new Enterprise package as part of the Quebec platform release. Also, we are excited to share with you that in the Quebec release, the Virtual Agent will...

Benefits Value of ITSM PRO - Predictive Intelligence & PA

Benefits Value of ITSM PRO - Predictive Intelligence & Performance Analytics Pre-Reads: 1) ITSM to ITSM PRO Evolution Why What 2) Benefits Value of ITSM PRO - Virtual Agent ITSM Predictive intelligenc...

Benefits Value of ITSM PRO - Virtual Agent ITSM

Why do I need ITSM PRO? What are the benefits!! Embracing new technology and innovating is a simple truth for every enterprise. Things change over time and although there is no one path to innovation ...

Adding journal fields (or others) to tie into Activity Filter on any table other than Task [task]

Short video documenting how we added a Journal field to the cmdb_ci table, then linked it to the activity feed to audit with.

Interaction Management Overview Use Cases

Folks as we released Interaction Management and move away from Service Desk Call which will be deprecated by Quebec Release, I have created an overview and use case document to better understand the o...

Problem Management - What’s new in Quebec

Improve the problem life cycle and provide a better experience for customers who are using the Common Service Data Model (CSDM). Last time we looked at what was new in Paris. What’s new at a glance in...

New Now on Now blog: How ServiceNow IT Operations enabled remote work during COVID-19 (and what we learned from it)

ServiceNow IT Ops was instrumental in moving to remote work this year. What did we learn? Read more in part 2 of our art of the possible blog series in which we discuss how we are using our own techno...

Language Switch on Service Portal

Custom widget for language switching Link for the article : https://community.servicenow.com/community?id=community_article&sys_id=90c01c17db0c601066f1d9d96896196e

Agent Assist - What’s new in Paris

Improved the search experience for customers. Last time we looked at Agent Assist in Orlando. What's new at a glance in Paris: Turn off the result preview navigation buttonsOrder / Submit / Request a ...

Problem Management - What’s new in Paris

Provide a better experience for customers who are using problem and the Common Services Data Modal (CSDM).Note: It is not currently possible to manage a problem through its lifecycle in Agent Workspac...

ITSM Mobile

Manage incident tasks anywhere using the ITSM mobile agent which enables you to stay connected and access information in real time to complete tasks quickly. Product Foundation Content Mobile Overview...

How to Get Full Benefits of Your Continual Service Improvement Strategy?

What is ServiceNow Continual Improvement Management (CIM)? Building an improvement culture in any organization is hard. The old approach to service or process level improvement is reactive, expensive,...

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