Change Success Score (Gamification)
Change Success Score It is hard to believe but the initial ITIL best practice guidance for Incident, Problem and Change Management was introduced to the market almost 20 years ago. There was a time wh...
Blog Articles
Breaking the Change Barrier
Multimodal Change ServiceNow is pioneering the way forward when it comes to change modernization. Over the past few releases, we have introduced dynamic Change Approval Policies allowing teams to easi...
PI Workbench - Demo Preview
The ServiceNow® Predictive Intelligence Workbench application provides pre-built use case templates to guide you through your machine-learning implementation for enabling intelligent business processe...
Performance Analytics | Introduction
Introduction to Performance Analytics (PA), including a sample business scenario and how PA supports that scenario. View more videos on getting started with Performance Analytics https://community.ser...
CMDB Classes - Modify or Extend?
ITSM Pro Choose your Path of Activation
ITSM Pro can accelerate your digital transformation and allows you to supercharge your service experience. To turn it on, you do not need to activate everything all at once. It is critical that you fi...
Vendor Manager Workspace Adoption path
Folks, I have created a guidance path for Vendor Manager Workspace. Please view the attachment to read more...
How to setup and configure ServiceNow and Qualtrics
Summary In March 2021, ServiceNow and Qualtrics announced a strategic partnership to help companies deliver next-generation service, leveraging the combined power of ServiceNow’s digital workflows wit...
ServiceNow introduces a new Enterprise package in the Quebec release, and more good news!
We are very happy to announce the launch of the new Enterprise package as part of the Quebec platform release. Also, we are excited to share with you that in the Quebec release, the Virtual Agent will...
Benefits Value of ITSM PRO - Predictive Intelligence & PA
Benefits Value of ITSM PRO - Predictive Intelligence & Performance Analytics Pre-Reads: 1) ITSM to ITSM PRO Evolution Why What 2) Benefits Value of ITSM PRO - Virtual Agent ITSM Predictive intelligenc...
Benefits Value of ITSM PRO - Virtual Agent ITSM
Why do I need ITSM PRO? What are the benefits!! Embracing new technology and innovating is a simple truth for every enterprise. Things change over time and although there is no one path to innovation ...
Adding journal fields (or others) to tie into Activity Filter on any table other than Task [task]
Short video documenting how we added a Journal field to the cmdb_ci table, then linked it to the activity feed to audit with.
Interaction Management Overview Use Cases
Folks as we released Interaction Management and move away from Service Desk Call which will be deprecated by Quebec Release, I have created an overview and use case document to better understand the o...
Problem Management - What’s new in Quebec
Improve the problem life cycle and provide a better experience for customers who are using the Common Service Data Model (CSDM). Last time we looked at what was new in Paris. What’s new at a glance in...
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