Why do I need ITSM PRO? What are the benefits!! Embracing new technology and innovating is a simple truth for every enterprise. Things change over time and although there is no one path to innovation ...
Short video documenting how we added a Journal field to the cmdb_ci table, then linked it to the activity feed to audit with.
Folks as we released Interaction Management and move away from Service Desk Call which will be deprecated by Quebec Release, I have created an overview and use case document to better understand the o...
Improve the problem life cycle and provide a better experience for customers who are using the Common Service Data Model (CSDM). Last time we looked at what was new in Paris. What’s new at a glance in...
ServiceNow IT Ops was instrumental in moving to remote work this year. What did we learn? Read more in part 2 of our art of the possible blog series in which we discuss how we are using our own techno...
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Improved the search experience for customers. Last time we looked at Agent Assist in Orlando. What's new at a glance in Paris: Turn off the result preview navigation buttonsOrder / Submit / Request a ...
Provide a better experience for customers who are using problem and the Common Services Data Modal (CSDM).Note: It is not currently possible to manage a problem through its lifecycle in Agent Workspac...
Manage incident tasks anywhere using the ITSM mobile agent which enables you to stay connected and access information in real time to complete tasks quickly. Product Foundation Content Mobile Overview...
What is ServiceNow Continual Improvement Management (CIM)? Building an improvement culture in any organization is hard. The old approach to service or process level improvement is reactive, expensive,...
1: Where can I download the app from? Go to Servicenow store, and search “ ITSM Mobile Agent App’ 2: How do I activate ITSM Mobile Agent app, and get a feel of it? ITSM Mobile Agent runs on the Servic...
ITSM Mobile Agent application is now available in the store. It uses the micro-moments, and is making work life as great as real life for all employees. Entire experience is built as a native app expe...
Ernest Hemingway apparently once said: “There are only two places in the world where we can live happy—at home and in Paris.” And since most of you reading this blog may be at home, let me bring Paris...
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The Pitfall: Dynamic Conditions in SLA Definitions
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🔎 Troubleshooting & Preventing Duplicate Task Num...
