We added a new feature, Survey Question Bank, in Madrid release that aims to make survey creation much easier, much faster, and provides you a library of best practice-based re-usable questions. Quest...
ServiceNow IT has a vision for creating a frictionless experience for employees requiring IT Support. A new blog by the ServiceNow director of IT Support, Mirza Baig called A Frictionless Employee Exp...
If 60% of your customers consider themselves “very satisfied,” are you doing a good job? Servicenow Benchmark gives you an easy way to asses and compares your KPI results across industries, Company Si...
As the Product Manager for the IT Service Portfolio Management application in ServiceNow, I frequently hear questions that are not necessarily related to IT service portfolios, but more about IT servi...
Now on Now webinar: How ServiceNow is changing IT self-service for its employees (Wed., Nov. 20 at 2 pm GMT) Adopting the right ITSM strategy can directly influence employee engagement and productivit...
I get this question quite often: "What are the Pros and Cons of using Managed Documents (Mdocs)"? I put together the below table that will help you make the decision easier. You can also watch a short...
Managed document app provides a workflow-based approval structure and versioning control for documents like policies, guidelines, knowledge guides before they get published. Use the ServiceNow® Manage...
This guide gives you a collection of best practices for a successful implementation of Continual Improvement Management (CIM) app. Continuous Improvement is becoming a focal point for more organizatio...
View and manage all vendor information in one centralized location. Go beyond your instincts with meaningful data.With consolidated insights into vendor performance, you can make data-driven decisions...
View and manage services in a single centralized application. Maximize service quality with an integrated view of the full lifecycle.Proactively solve issues, lower costs, and deliver great service ex...
Resolve issues faster using machine learning to intelligently categorize, route, prioritize, and assign issues with recommendations based on patterns and context. Predictive Intelligence. is a platfor...
CIM App enables you to proactively drive continuous optimization across People/Process/Service/Technology to increase business efficiency, innovation, and competitive advantage. How CIM capability bri...
The Skills Management application enables you to organize skill data of service agents and employees at one place. The skill data can be used for skill based task assignment, Skill gap analysis to ide...
The Coaching module is a new plugin in Madrid that facilitates the coaching of service desk agents or employees through the use of coaching opportunities (critical moments in a process) that can be co...
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Fine-Tune Your ServiceNow Navigator: Say Goodbye t...
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SLA Engine - a developer's perspective of the logi...
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Watch: How to Transform the Digital Employee Exper...
