What is IT Skill Gap? Forbes defines a skills gap as the difference between what companies need or want their employees to do and what employees are actually able to do. A skills gap can apply to any ...
Use a multi-row variable set (MRVS) to capture variable data in a grid layout while submitting a catalog item request for a group of entities. Common scenarios for using a multi-row variable set A mul...
All the way from Singapore! Join ServiceNow’s Alex Margarit when he interviews Thangavel Viswam, Director, IT Operations, ServiceNow, on how our internal IT teams are utilizing ITSM and ITOM to move f...
Those of you who've been ServiceNow customers for a while know that we name our twice-a-year releases after cities. Our new release is "Orlando". Orlando is often associated with the happiest place on...
Continuous improvement is an ongoing process to improve the process, services, people, or products of an organization. Continuous improvement business strategy is also known as a continuous improvemen...
Data management on ServiceNow platform for smooth functioning is must & should be given utmost importance. For instance, there is a workflow that requires Group Manager's approval for fulfillment but ...
Using a script in user criteria poses a lot of caching issues. Scripts are dynamic in nature and cannot be cached. So, there is a tradeoff between the performance and consistent output of script. In a...
We added a new feature, Survey Question Bank, in Madrid release that aims to make survey creation much easier, much faster, and provides you a library of best practice-based re-usable questions. Quest...
ServiceNow IT has a vision for creating a frictionless experience for employees requiring IT Support. A new blog by the ServiceNow director of IT Support, Mirza Baig called A Frictionless Employee Exp...
If 60% of your customers consider themselves “very satisfied,” are you doing a good job? Servicenow Benchmark gives you an easy way to asses and compares your KPI results across industries, Company Si...
As the Product Manager for the IT Service Portfolio Management application in ServiceNow, I frequently hear questions that are not necessarily related to IT service portfolios, but more about IT servi...
Now on Now webinar: How ServiceNow is changing IT self-service for its employees (Wed., Nov. 20 at 2 pm GMT) Adopting the right ITSM strategy can directly influence employee engagement and productivit...
I get this question quite often: "What are the Pros and Cons of using Managed Documents (Mdocs)"? I put together the below table that will help you make the decision easier. You can also watch a short...
