Virtual Agent

An enterprise chatbot solution enables you to resolve common requests, increase customer satisfaction, and keep agents focused on what matters. ServiceNow® Virtual Agent lets you design and build auto...

Continual Improvement Management (CIM)

Drive new levels of service efficiency by automatically initiating and tracking service improvements across the enterprise. Take continual improvement from theory to reality with a structured framewor...

Walkup Experience

An easily accessible, streamlined channel for capturing and managing face‑to‑face IT support requests. Online check‑in, transparent queue estimates, and automated notifications help customers make the...

Request Management

Enable organizations to charge forward with their digital requests. ServiceNow Request Management enables employee self‑service through a published catalog of services that is driven by automated work...

Now on Now webinar: How ServiceNow is changing IT self-service for its employees (8 am PT, Wed., Oct. 2)

The right IT service management can greatly shape and influence employee engagement and productivity. After all, employees want to grow with their organization and a self-service, frictionless interfa...

Problem Management

Minimizes the business impact of service disruptions and and reduce future disruptions using ITIL‑proven practices. Run trend and root cause analyses and service configuration reviews, document soluti...

Vendor Management Workspace FAQ's

Vendor Management Workspace FAQ's Before I dive right into this, the following articles are a good read to understand Vendor Management and how ServiceNow is changing the way IT works in relation to i...

Pay-as-you-go ITSM is now a reality for smaller companies

Keeping end users productive with proactive, consistent IT support is a challenge for organizations of any size, especially smaller ones, but there’s no reason they can’t have enterprise-class IT serv...

Change Management

Control IT change processes from creation, risk-assessment conflict detection, and approval to environmental changes. Schedule requests easily, assess risk with dynamic impact calculations, and use th...

New York Minute - Related Articles & Items on Catalog

Its a small customization, but I've been bumping up against the need for this for my entire 10+ years on the SN platform. We can finally add related KB articles and related Catalog Items when a user i...

Associating default favourites for ITIL Users

Bookmarks/Favourites can be defaulted on basis of roles/groups any other condition if required & can be pushed for all existing Users in one go. Thus helping Users with a specific role/group to get de...

What is Vendor Manager Workspace?

There’s been a lot of buzz about digital transformation in the marketplace and how it can transform your organization. However, what about the vendors and suppliers that contribute to your organizatio...

What’s New in New York for Service Portfolio Management

Service Portfolio Management (SPM) and the Service Owner Workspace (SOW) provide organizations advanced ways to document, understand, and monitor the services they provide to their customers. It provi...

Employee-driven continuous improvement using Ideation and CIM

Digital transformation is at the tip of everyone’s lips. Yet many organizations and the tools they use are siloed, making it difficult to properly drive transformation or manage ideas from concept to ...