Problem Management - What’s new in Orlando

Provide a better starting point for customers who adopt Agent Workspace so their agents can create and relate Incidents, Problems and Changes.Note: It is not currently possible to manage a problem thr...

User criteria script ignores a function with answer as name in NY Patch 4

Issue:In Madrid Patch 8, Newyork Patch 2 & Orlando after evaluating the Scripted User Criteria differently and customers who have function such as ‘function answer()’ will face access issues on Servic...

How to Close IT Skills Gap for Today's Digital Organizations

What is IT Skill Gap? Forbes defines a skills gap as the difference between what companies need or want their employees to do and what employees are actually able to do. A skills gap can apply to any ...

Issues that you did not know about a multi-row variable set

Use a multi-row variable set (MRVS) to capture variable data in a grid layout while submitting a catalog item request for a group of entities. Common scenarios for using a multi-row variable set A mul...

Now on Now: Making your IT operations service-aware with ServiceNow ITOM and ITSM 3:30 pm PT on Wed., Feb. 12 (Live from Sydney: Thurs., Feb. 13, 10:30 am)

All the way from Singapore! Join ServiceNow’s Alex Margarit when he interviews Thangavel Viswam, Director, IT Operations, ServiceNow, on how our internal IT teams are utilizing ITSM and ITOM to move f...

Next Gen ITSM

Orlando release: ITSM applications get smarter and easier to use

Those of you who've been ServiceNow customers for a while know that we name our twice-a-year releases after cities. Our new release is "Orlando". Orlando is often associated with the happiest place on...

Why it is Important to Make Continual Improvement as a Business Strategy in 2020?

Continuous improvement is an ongoing process to improve the process, services, people, or products of an organization. Continuous improvement business strategy is also known as a continuous improvemen...

Data Checks for Group without Users, Manager, Parent, Type.

Data management on ServiceNow platform for smooth functioning is must & should be given utmost importance. For instance, there is a workflow that requires Group Manager's approval for fulfillment but ...

Scripts in user criteria

Using a script in user criteria poses a lot of caching issues. Scripts are dynamic in nature and cannot be cached. So, there is a tradeoff between the performance and consistent output of script. In a...

Survey Question Bank: A reusable library of questions to quickly create better surveys.

We added a new feature, Survey Question Bank, in Madrid release that aims to make survey creation much easier, much faster, and provides you a library of best practice-based re-usable questions. Quest...

Now on Now: Our Journey to Create a Frictionless Employee Experience for Internal IT Support

ServiceNow IT has a vision for creating a frictionless experience for employees requiring IT Support. A new blog by the ServiceNow director of IT Support, Mirza Baig called A Frictionless Employee Exp...

Know where you really stand

If 60% of your customers consider themselves “very satisfied,” are you doing a good job? Servicenow Benchmark gives you an easy way to asses and compares your KPI results across industries, Company Si...