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Blog Articles

Automated Change Impact Assessments

ServiceNow is pioneering the way forward when it comes to change modernization. Over the past few releases, we have introduced dynamic Change Approval Policies allowing teams to easily tailor automate...

Service Catalog API for Order Guide

The Service Catalog API used for requesting an order guide has been there for a while but you wont find a clear documentation on how exactly you could request them. This blog explores its usage, alter...

Script Include & Glide Ajax

In this session you will learn about Script Include and Glide Ajax in ServiceNow. How this training will help you:- You will be able to do scripting in ServiceNow You will become ServiceNow Developer ...

Change Success Score (Gamification)

Change Success Score It is hard to believe but the initial ITIL best practice guidance for Incident, Problem and Change Management was introduced to the market almost 20 years ago. There was a time wh...

Breaking the Change Barrier

Multimodal Change ServiceNow is pioneering the way forward when it comes to change modernization. Over the past few releases, we have introduced dynamic Change Approval Policies allowing teams to easi...

PI Workbench - Demo Preview

The ServiceNow® Predictive Intelligence Workbench application provides pre-built use case templates to guide you through your machine-learning implementation for enabling intelligent business processe...

Performance Analytics | Introduction

Introduction to Performance Analytics (PA), including a sample business scenario and how PA supports that scenario. View more videos on getting started with Performance Analytics https://community.ser...

ITSM Pro Choose your Path of Activation

ITSM Pro can accelerate your digital transformation and allows you to supercharge your service experience. To turn it on, you do not need to activate everything all at once. It is critical that you fi...