Managed Documents app is available on the ServiceNow platform for many years (launched with Eureka release). This module was built for lightweight approval and revision control framework to control el...
ServiceNow Platform coupled with ITSM provides enhanced additional capabilities that help automate and optimize IT. These capabilities are not product SKUs' but provide immense value to customers who ...
Updated June 15 with some more details about recommendations. ----- Agent Assist automatically searches for possible solutions when an agent is working on a record in Agent Workspace. In this blog, I ...
Provide a better starting point for customers who adopt Agent Workspace so their agents can create and relate Incidents, Problems and Changes.Note: It is not currently possible to manage a problem thr...
Welcome to ITSM PRO! The journey starts here... There is a lot of curiosity surrounding ServiceNow's ITSM PRO offering. The title of the blog itself has all those keywords which should help you land h...
Issue:In Madrid Patch 8, Newyork Patch 2 & Orlando after evaluating the Scripted User Criteria differently and customers who have function such as ‘function answer()’ will face access issues on Servic...
What is IT Skill Gap? Forbes defines a skills gap as the difference between what companies need or want their employees to do and what employees are actually able to do. A skills gap can apply to any ...
Use a multi-row variable set (MRVS) to capture variable data in a grid layout while submitting a catalog item request for a group of entities. Common scenarios for using a multi-row variable set A mul...
All the way from Singapore! Join ServiceNow’s Alex Margarit when he interviews Thangavel Viswam, Director, IT Operations, ServiceNow, on how our internal IT teams are utilizing ITSM and ITOM to move f...
Those of you who've been ServiceNow customers for a while know that we name our twice-a-year releases after cities. Our new release is "Orlando". Orlando is often associated with the happiest place on...
Continuous improvement is an ongoing process to improve the process, services, people, or products of an organization. Continuous improvement business strategy is also known as a continuous improvemen...
Data management on ServiceNow platform for smooth functioning is must & should be given utmost importance. For instance, there is a workflow that requires Group Manager's approval for fulfillment but ...
Using a script in user criteria poses a lot of caching issues. Scripts are dynamic in nature and cannot be cached. So, there is a tradeoff between the performance and consistent output of script. In a...
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SLA Engine - a developer's perspective of the logi...
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Watch: How to Transform the Digital Employee Exper...
