I get this question quite often: "What are the Pros and Cons of using Managed Documents (Mdocs)"? I put together the below table that will help you make the decision easier. You can also watch a short...
Managed document app provides a workflow-based approval structure and versioning control for documents like policies, guidelines, knowledge guides before they get published. Use the ServiceNow® Manage...
This guide gives you a collection of best practices for a successful implementation of Continual Improvement Management (CIM) app. Continuous Improvement is becoming a focal point for more organizatio...
View and manage all vendor information in one centralized location. Go beyond your instincts with meaningful data.With consolidated insights into vendor performance, you can make data-driven decisions...
View and manage services in a single centralized application. Maximize service quality with an integrated view of the full lifecycle.Proactively solve issues, lower costs, and deliver great service ex...
Resolve issues faster using machine learning to intelligently categorize, route, prioritize, and assign issues with recommendations based on patterns and context. Predictive Intelligence. is a platfor...
CIM App enables you to proactively drive continuous optimization across People/Process/Service/Technology to increase business efficiency, innovation, and competitive advantage. How CIM capability bri...
The Skills Management application enables you to organize skill data of service agents and employees at one place. The skill data can be used for skill based task assignment, Skill gap analysis to ide...
The Coaching module is a new plugin in Madrid that facilitates the coaching of service desk agents or employees through the use of coaching opportunities (critical moments in a process) that can be co...
An enterprise chatbot solution enables you to resolve common requests, increase customer satisfaction, and keep agents focused on what matters. ServiceNow® Virtual Agent lets you design and build auto...
Drive new levels of service efficiency by automatically initiating and tracking service improvements across the enterprise. Take continual improvement from theory to reality with a structured framewor...
An easily accessible, streamlined channel for capturing and managing face‑to‑face IT support requests. Online check‑in, transparent queue estimates, and automated notifications help customers make the...
Enable organizations to charge forward with their digital requests. ServiceNow Request Management enables employee self‑service through a published catalog of services that is driven by automated work...
The right IT service management can greatly shape and influence employee engagement and productivity. After all, employees want to grow with their organization and a self-service, frictionless interfa...
