Next Gen ITSM

Orlando release: ITSM applications get smarter and easier to use

Those of you who've been ServiceNow customers for a while know that we name our twice-a-year releases after cities. Our new release is "Orlando". Orlando is often associated with the happiest place on...

Why it is Important to Make Continual Improvement as a Business Strategy in 2020?

Continuous improvement is an ongoing process to improve the process, services, people, or products of an organization. Continuous improvement business strategy is also known as a continuous improvemen...

Data Checks for Group without Users, Manager, Parent, Type.

Data management on ServiceNow platform for smooth functioning is must & should be given utmost importance. For instance, there is a workflow that requires Group Manager's approval for fulfillment but ...

Scripts in user criteria

Using a script in user criteria poses a lot of caching issues. Scripts are dynamic in nature and cannot be cached. So, there is a tradeoff between the performance and consistent output of script. In a...

Survey Question Bank: A reusable library of questions to quickly create better surveys.

We added a new feature, Survey Question Bank, in Madrid release that aims to make survey creation much easier, much faster, and provides you a library of best practice-based re-usable questions. Quest...

Now on Now: Our Journey to Create a Frictionless Employee Experience for Internal IT Support

ServiceNow IT has a vision for creating a frictionless experience for employees requiring IT Support. A new blog by the ServiceNow director of IT Support, Mirza Baig called A Frictionless Employee Exp...

Know where you really stand

If 60% of your customers consider themselves “very satisfied,” are you doing a good job? Servicenow Benchmark gives you an easy way to asses and compares your KPI results across industries, Company Si...

Service Portfolios and Service Catalogs: What's the difference?

As the Product Manager for the IT Service Portfolio Management application in ServiceNow, I frequently hear questions that are not necessarily related to IT service portfolios, but more about IT servi...

Hear ServiceNow IT share is ramping up employee self-service to improve productivity and provide better service

Now on Now webinar: How ServiceNow is changing IT self-service for its employees (Wed., Nov. 20 at 2 pm GMT) Adopting the right ITSM strategy can directly influence employee engagement and productivit...

ServiceNow Managed Documents App - When to use and not use.

I get this question quite often: "What are the Pros and Cons of using Managed Documents (Mdocs)"? I put together the below table that will help you make the decision easier. You can also watch a short...

Managed Documents App Demo Video

Managed document app provides a workflow-based approval structure and versioning control for documents like policies, guidelines, knowledge guides before they get published. Use the ServiceNow® Manage...

CIM Application Guide: Best Practices for implementation, how to bring strategic alignment, and show ROI

This guide gives you a collection of best practices for a successful implementation of Continual Improvement Management (CIM) app. Continuous Improvement is becoming a focal point for more organizatio...

Vendor Manager Workspace

View and manage all vendor information in one centralized location. Go beyond your instincts with meaningful data.With consolidated insights into vendor performance, you can make data-driven decisions...