Digital transformation is at the tip of everyone’s lips. Yet many organizations and the tools they use are siloed, making it difficult to properly drive transformation or manage ideas from concept to ...
One of the key highlights of the New York Release is Vendor Management Workspace with ITSM Professional package. A vendor is an entity that provides a product or service to employees. "Vendor manageme...
OOB notifications for Approval includes links for approval as below. These seems to be bringing more of standard user interface however, ServiceNow provides us a functionality of mail scripts that can...
A Skill is the ability to do something that comes from training, experience, or practice. Skills is the most important resource of human beings, organizations and nations. As per the report from Gartn...
Basic idea of service portal.
A short video showcasing one of my favorite parts of the New York upgrade. ITSM Roles allow us to break up rights that used to come all hodge podged together in the ITIL role.
Streamline service restoration after an unplanned disruption. Incident management is part of the core capability of ITSM. The Incident management process allows users to create incidents, classify the...
As always, I would like to provide solutions to the most common use cases we work on in our projects. This time it is Service Catalog Use cases. Use Case 1: Auto-populate Requested For variableUse Cas...
Like any business, ServiceNow wants to accelerate IT incident resolution so our employees can work productively without being sidetracked by IT issues. Learn how ServiceNow IT uses Predictive Intellig...
Though User table is base for all User records in ServiceNow the information always differs & which should. We have scenarios where multiple company's User records are created as per business requirem...
Not often we come across a scenario where we need to track the Service status for the services stored in our Business Service (cmdb_ci_service) table. If so, we have Operational status field available<!-- --><!-- --><!-- --><!-- -->...
DevOps World (Jenkins World) San Francisco is just around the corner and we’re excited to be a sponsor. We'll be showing a preview of our upcoming capabilities for accelerating change to the speed of ...
“Oooooooh, New York! Oooooooh, New York!...” While Alicia Keys croons this hit number, she adds, “There's nothing you can't do, now you're in New York!”. I kinda feel the same way with all the goodnes...
Issue: In Madrid when assigning the variable to null can cause java.lang.NullPointerException and this can also result in variables not displayed on lists/reports. Steps to Confirm: Please run the bel...
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Fine-Tune Your ServiceNow Navigator: Say Goodbye t...
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SLA Engine - a developer's perspective of the logi...
