The Skills Management application enables you to organize skill data of service agents and employees at one place. The skill data can be used for skill based task assignment, Skill gap analysis to identify coaching and training needs, career growth planning, workforce optimization and skill based hiring.
Key features:
-Ability to assign skill proficiency level in a standardized way
-Standard taxonomy to manage and reports on skills
-Skill insights & gap analysis reports for Managers
-Automated skill determination
-Skills based task assignment
-Integration with CSM, FSM,ITSM use cases
-Assess skill using Surveys based assessment
