Its a small customization, but I've been bumping up against the need for this for my entire 10+ years on the SN platform. We can finally add related KB articles and related Catalog Items when a user i...
Bookmarks/Favourites can be defaulted on basis of roles/groups any other condition if required & can be pushed for all existing Users in one go. Thus helping Users with a specific role/group to get de...
There’s been a lot of buzz about digital transformation in the marketplace and how it can transform your organization. However, what about the vendors and suppliers that contribute to your organizatio...
Service Portfolio Management (SPM) and the Service Owner Workspace (SOW) provide organizations advanced ways to document, understand, and monitor the services they provide to their customers. It provi...
Digital transformation is at the tip of everyone’s lips. Yet many organizations and the tools they use are siloed, making it difficult to properly drive transformation or manage ideas from concept to ...
One of the key highlights of the New York Release is Vendor Management Workspace with ITSM Professional package. A vendor is an entity that provides a product or service to employees. "Vendor manageme...
OOB notifications for Approval includes links for approval as below. These seems to be bringing more of standard user interface however, ServiceNow provides us a functionality of mail scripts that can...
A Skill is the ability to do something that comes from training, experience, or practice. Skills is the most important resource of human beings, organizations and nations. As per the report from Gartn...
Basic idea of service portal.
A short video showcasing one of my favorite parts of the New York upgrade. ITSM Roles allow us to break up rights that used to come all hodge podged together in the ITIL role.
Streamline service restoration after an unplanned disruption. Incident management is part of the core capability of ITSM. The Incident management process allows users to create incidents, classify the...
As always, I would like to provide solutions to the most common use cases we work on in our projects. This time it is Service Catalog Use cases. Use Case 1: Auto-populate Requested For variableUse Cas...
Like any business, ServiceNow wants to accelerate IT incident resolution so our employees can work productively without being sidetracked by IT issues. Learn how ServiceNow IT uses Predictive Intellig...
Though User table is base for all User records in ServiceNow the information always differs & which should. We have scenarios where multiple company's User records are created as per business requirem...
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Trigger NowAssist Summarization for incident, prob...
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Conditionally Customize the Recommendations Tab in...
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Problem Management – What’s new in Yokohama
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SLA Engine - a developer's perspective of the logi...
