Problem Management

Minimizes the business impact of service disruptions and and reduce future disruptions using ITIL‑proven practices. Run trend and root cause analyses and service configuration reviews, document soluti...

Vendor Management Workspace FAQ's

Vendor Management Workspace FAQ's Before I dive right into this, the following articles are a good read to understand Vendor Management and how ServiceNow is changing the way IT works in relation to i...

Pay-as-you-go ITSM is now a reality for smaller companies

Keeping end users productive with proactive, consistent IT support is a challenge for organizations of any size, especially smaller ones, but there’s no reason they can’t have enterprise-class IT serv...

Change Management

Control IT change processes from creation, risk-assessment conflict detection, and approval to environmental changes. Schedule requests easily, assess risk with dynamic impact calculations, and use th...

New York Minute - Related Articles & Items on Catalog

Its a small customization, but I've been bumping up against the need for this for my entire 10+ years on the SN platform. We can finally add related KB articles and related Catalog Items when a user i...

Associating default favourites for ITIL Users

Bookmarks/Favourites can be defaulted on basis of roles/groups any other condition if required & can be pushed for all existing Users in one go. Thus helping Users with a specific role/group to get de...

What is Vendor Manager Workspace?

There’s been a lot of buzz about digital transformation in the marketplace and how it can transform your organization. However, what about the vendors and suppliers that contribute to your organizatio...

What’s New in New York for Service Portfolio Management

Service Portfolio Management (SPM) and the Service Owner Workspace (SOW) provide organizations advanced ways to document, understand, and monitor the services they provide to their customers. It provi...

Employee-driven continuous improvement using Ideation and CIM

Digital transformation is at the tip of everyone’s lips. Yet many organizations and the tools they use are siloed, making it difficult to properly drive transformation or manage ideas from concept to ...

Vendor Manager Workspace Overview

One of the key highlights of the New York Release is Vendor Management Workspace with ITSM Professional package. A vendor is an entity that provides a product or service to employees. "Vendor manageme...

Approve/Reject button in Approval notification

OOB notifications for Approval includes links for approval as below. These seems to be bringing more of standard user interface however, ServiceNow provides us a functionality of mail scripts that can...

ServiceNow Skills Management: A Better Way to Manage your Workforce Skills

A Skill is the ability to do something that comes from training, experience, or practice. Skills is the most important resource of human beings, organizations and nations. As per the report from Gartn...

Service portal

Basic idea of service portal.

New York Minute - The ITSM Roles

A short video showcasing one of my favorite parts of the New York upgrade. ITSM Roles allow us to break up rights that used to come all hodge podged together in the ITIL role.