ITSM blog

Scripts in user criteria

Using a script in user criteria poses a lot of caching issues. Scripts are dynamic in nature and cannot be cached. So, there is a tradeoff between the performance and consistent output of script. In a...

Survey Question Bank: A reusable library of questions to quickly create better surveys.

We added a new feature, Survey Question Bank, in Madrid release that aims to make survey creation much easier, much faster, and provides you a library of best practice-based re-usable questions. Quest...

Now on Now: Our Journey to Create a Frictionless Employee Experience for Internal IT Support

ServiceNow IT has a vision for creating a frictionless experience for employees requiring IT Support. A new blog by the ServiceNow director of IT Support, Mirza Baig called A Frictionless Employee Exp...

Know where you really stand

If 60% of your customers consider themselves “very satisfied,” are you doing a good job? Servicenow Benchmark gives you an easy way to asses and compares your KPI results across industries, Company Si...

Service Portfolios and Service Catalogs: What's the difference?

As the Product Manager for the IT Service Portfolio Management application in ServiceNow, I frequently hear questions that are not necessarily related to IT service portfolios, but more about IT servi...

Hear ServiceNow IT share is ramping up employee self-service to improve productivity and provide better service

Now on Now webinar: How ServiceNow is changing IT self-service for its employees (Wed., Nov. 20 at 2 pm GMT) Adopting the right ITSM strategy can directly influence employee engagement and productivit...

ServiceNow Managed Documents App - When to use and not use.

I get this question quite often: "What are the Pros and Cons of using Managed Documents (Mdocs)"? I put together the below table that will help you make the decision easier. You can also watch a short...

Managed Documents App Demo Video

Managed document app provides a workflow-based approval structure and versioning control for documents like policies, guidelines, knowledge guides before they get published. Use the ServiceNow® Manage...

CIM Application Guide: Best Practices for implementation, how to bring strategic alignment, and show ROI

This guide gives you a collection of best practices for a successful implementation of Continual Improvement Management (CIM) app. Continuous Improvement is becoming a focal point for more organizatio...

Vendor Manager Workspace

View and manage all vendor information in one centralized location. Go beyond your instincts with meaningful data.With consolidated insights into vendor performance, you can make data-driven decisions...

Service Owner Workspace

View and manage services in a single centralized application. Maximize service quality with an integrated view of the full lifecycle.Proactively solve issues, lower costs, and deliver great service ex...

ITSM - Predictive Intelligence

Resolve issues faster using machine learning to intelligently categorize, route, prioritize, and assign issues with recommendations based on patterns and context. Predictive Intelligence. is a platfor...

Continual Improvement Management (CIM) Demo, use cases, best practice and capture business value

CIM App enables you to proactively drive continuous optimization across People/Process/Service/Technology to increase business efficiency, innovation, and competitive advantage. How CIM capability bri...

NewYork Skills Management Demo video

The Skills Management application enables you to organize skill data of service agents and employees at one place. The skill data can be used for skill based task assignment, Skill gap analysis to ide...

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