There's already a lot of buzz about the recently published Forrester Wave identifying ServiceNow as a leader in the Strategic Portfolio Management space but I wanted to share my insights - as a team m...
Say you are in the technology industry and you recently brought down the time to resolve P1 incidents by 2 hours (from 10 to 8 hours). That's a big accomplishment. Now imagine what you could do if you...
Variable Editors are a popular feature on the platform. They are typically used to display information gathered from the requestor or end user using service catalog forms (catalog items and record pro...
James Ramsay spends a lot of time in the field talking with customers. So, when James shares his views people sit up and listen. He's done just that with a recent Service Matters blog, posted on Septe...
No doubt, Service Catalog is "The Favorite" app for most of us. Requestors like that it provides an intuitive and immersive user interface to make requests or order items. And fulfillers love that it ...
On the Service Catalog, there is often a need to present the end user with some additional help when populating the catalog forms (Catalog items or Record producers). End users or requestors may not b...
One of the most important things about the survey process is reporting. If you are just sending out surveys and cannot gain feedback or insight from your participants, then the survey is not helpful. ...
We have another resource page for you! These pages pull together different kinds of content such as knowledge base articles, community posts, product documentation, multimedia offerings, and known err...
Recently, I had a chance to get educated on the importance and management of both portfolios. Mark Bodman, Sr. PM for Application Portfolio Management (APM) and David Thigpen, Sr. PM for Services Port...
If you are getting validation errors on the Service Catalog variables, specifically for the type "date" or "date/time" variables or your users are complaining about not being able to submit requests d...
One of the key features of the ServiceNow platform is its flexibility. You can almost build anything on the platform OR modify and customize a number of existing features, like the Service Catalog. So...
GARTNER UNVEILS 2017 ITSM VENDOR EVALUATIONThe Gartner Magic Quadrant is an invaluable tool for those seeking an unbiased, third-party evaluation of IT service management (ITSM) vendors. By better und...
Did you know that the ServiceNow Jakarta release provides robust and easy-to-use Benchmarking functionality? Are you taking advantage of Benchmarks' ability to send peer comparison data out to your ma...
ServiceNow offers a system that allows requesters to easily request a service or report an issue with a simple, intuitive user interface. As well as the ability see the real-time status of fulfillment...
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Fine-Tune Your ServiceNow Navigator: Say Goodbye t...
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SLA Engine - a developer's perspective of the logi...
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Watch: How to Transform the Digital Employee Exper...
