Many IT organizations are stuck fighting fires trying to keep the
business running, leaving little time to research why those fires happen
and find solutions to prevent them. Environments like this ca...
Among the most important Service Catalog enhancements in Jakarta is the
full feature support for variable editors on records created via record
producers. (Those who have HR or Customer Service case m...
With the Jakarta release, the ServiceNow ITSM product team partnered
with ServiceNow Global Services to harvest the proven practices gleaned
from experience with thousands of customers. With Jakarta, ...
Brief video on new features introduced in Incident management
application in Kingston release.
Following on the heels of our Best practices for implementing the Change
Management application, we delve into standard change a bit more, as
it's a great mechanism for automating common, low-risk req...
Hello Alexa developers! Great to be participating in AWS re:Invent and
we can't wait to see what Alexa Skills you come up with at Hack Your
Office. We would love to hear about them and answer any ?'s ...
The Knowledge Base is kept current with frequent edits and additions.
Find out what is new and stay up-to-date on the latest ServiceNow
Knowledge Base articles by reviewing the weekly KB digest.With t...
At ServiceNow we use a very different cliché than "eat our own dog
food", instead we say we "drink our own champagne". And rightfully so,
ServiceNow's IT products are saving enterprises millions of do...
As an administrator of a ServiceNow instance, you probably have to deal
with a version upgrade once in a while. Most of the times this is a
smooth procedure and your users are up and running without e...
This video provides an introduction to change management as described by
the Information Technology Infrastructure Library (ITIL) framework.
Demonstrates change management in the ServiceNow platform. ...
When you move to Service Portal, there is a possibility that the client
scripts defined on catalog items and record producers do not work on
Service Portal. The reason is that Service Portal is a mobi...
Businesses suffer IT service disruptions every day — often resulting in
lost revenue, reputation damage, and unhappy customers. To minimize the
negative impact of these incidents, a combination of peo...
The Knowledge Base is kept current with frequent edits and additions.
Find out what is new and stay up-to-date on the latest ServiceNow
Knowledge Base articles by reviewing the weeklyKB digest.The Ser...
This video provides an introduction to problem management according to
the Information Technology Infrastructure Library (ITIL) framework. It
demonstrates problem management in the ServiceNow platform...