Service Catalog in the Kingston Release

There is so much Service Catalog goodness in the new Kingston release that I am unsure where to start. The whole Service Catalog experience on Service Portal is a game changer. The three-stage Order g...

[Deprecated] Deploy a Virtual Agent with IBM Watson's Assistant (Conversation) Service

Kingston Watson Virtual Agent now on Share! ServiceNow has also released its own Virtual Agent as of London, which can formally integrate with IBM Watson via integration in New York release. This inte...

Best practices for a successful ITSM implementation

Information technology service management (ITSM) on the ServiceNow platform provides end-to-end visibility into your business services and IT environment, allowing you to achieve digital transformatio...

Bazinga! Kingston is here! And ITSM is Ahhmazing!

I'm very excited to preview what's new in Kingston. With Kingston, ServiceNow rings in a new era of innovation and creativity in IT Service Management. Digital transformation is breaking from board ro...

Best practices for implementing the Problem Management application

Many IT organizations are stuck fighting fires trying to keep the business running, leaving little time to research why those fires happen and find solutions to prevent them. Environments like this ca...

Full feature support for variable editors on record producers

Among the most important Service Catalog enhancements in Jakarta is the full feature support for variable editors on records created via record producers. (Those who have HR or Customer Service case m...

ITIL Proven Practices Plugins available in Jakarta

With the Jakarta release, the ServiceNow ITSM product team partnered with ServiceNow Global Services to harvest the proven practices gleaned from experience with thousands of customers. With Jakarta, ...

Incident - Kingston What's New

Brief video on new features introduced in Incident management application in Kingston release.

Best practice: Make the most of standard changes

Following on the heels of our Best practices for implementing the Change Management application, we delve into standard change a bit more, as it's a great mechanism for automating common, low-risk req...

Develop Amazon Alexa Skill For ServiceNow

Hello Alexa developers! Great to be participating in AWS re:Invent and we can't wait to see what Alexa Skills you come up with at Hack Your Office. We would love to hear about them and answer any ?'s ...

November Knowledge Base Digest: Service Catalog

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.With t...

Project Portfolio Management Shows Strong Results in Now on Now

At ServiceNow we use a very different cliché than "eat our own dog food", instead we say we "drink our own champagne". And rightfully so, ServiceNow's IT products are saving enterprises millions of do...

Don't skip a review of skipped updates after a version upgrade

As an administrator of a ServiceNow instance, you probably have to deal with a version upgrade once in a while. Most of the times this is a smooth procedure and your users are up and running without e...

Video: Change Management Overview

This video provides an introduction to change management as described by the Information Technology Infrastructure Library (ITIL) framework. Demonstrates change management in the ServiceNow platform. ...