First, let’s look at what I mean by Continual Service Improvement (CSI). What Is Continual Improvement?Continual improvement (aka Continuous Improvement) is an ongoing improvement that happens in stag...
Hello SN Community, I built a mass email communication tool within ServiceNow, some of the feature includes: Batch Emailing Could be used with custom table such as Email distribution list Option to un...
We are undertaking a major series of efforts to improve the UI for Service Agents. Please help us understand a few basic questions about the workstations that your Service Agents are using, so that ou...
Come Jin Us! In this webinar we welcome Naresh Samlal, Director of Mobility and Process Automation for Vitas Healthcare and Avanish Sahai, Worldwide VP of ISV and Technology Alliances at ServiceNow fo...
ServiceNow rings in a new era of innovation and creativity in Kingston IT Service Management. In this blog we will deep dive into Benchmarks features.What is the big deal about Benchmarks?Let's take a...
In this installment of our NOWSupport best practices series, we'd like to offer some great resources for learning more about the Service Catalog in Kingston. Here's a sneak peek at a few of the new fe...
There is so much Service Catalog goodness in the new Kingston release that I am unsure where to start. The whole Service Catalog experience on Service Portal is a game changer. The three-stage Order g...
Kingston Watson Virtual Agent now on Share! ServiceNow has also released its own Virtual Agent as of London, which can formally integrate with IBM Watson via integration in New York release. This inte...
Information technology service management (ITSM) on the ServiceNow platform provides end-to-end visibility into your business services and IT environment, allowing you to achieve digital transformatio...
I'm very excited to preview what's new in Kingston. With Kingston, ServiceNow rings in a new era of innovation and creativity in IT Service Management. Digital transformation is breaking from board ro...
Many IT organizations are stuck fighting fires trying to keep the business running, leaving little time to research why those fires happen and find solutions to prevent them. Environments like this ca...
Among the most important Service Catalog enhancements in Jakarta is the full feature support for variable editors on records created via record producers. (Those who have HR or Customer Service case m...
With the Jakarta release, the ServiceNow ITSM product team partnered with ServiceNow Global Services to harvest the proven practices gleaned from experience with thousands of customers. With Jakarta, ...
Brief video on new features introduced in Incident management application in Kingston release.
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The Pitfall: Dynamic Conditions in SLA Definitions
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🔎 Troubleshooting & Preventing Duplicate Task Num...
