As an administrator of a ServiceNow instance, you probably have to deal with a version upgrade once in a while. Most of the times this is a smooth procedure and your users are up and running without e...
This video provides an introduction to change management as described by the Information Technology Infrastructure Library (ITIL) framework. Demonstrates change management in the ServiceNow platform. ...
When you move to Service Portal, there is a possibility that the client scripts defined on catalog items and record producers do not work on Service Portal. The reason is that Service Portal is a mobi...
Businesses suffer IT service disruptions every day — often resulting in lost revenue, reputation damage, and unhappy customers. To minimize the negative impact of these incidents, a combination of peo...
The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weeklyKB digest.The Ser...
This video provides an introduction to problem management according to the Information Technology Infrastructure Library (ITIL) framework. It demonstrates problem management in the ServiceNow platform...
The IT4IT standard managed by the Opengroup, an open forum, helps to re-define how IT organizations are managed from an end-to-end perspective. IT4IT doesn't replace any existing standards such as ITI...
IT organizations need to manage change and the risks that come with it. That change may be reactive, resolving errors and adapting to changing business circumstances. Or it may be proactive, reducing ...
If you have a domain-separated instance like managed service providers (MSP) and have service level agreements defined for individual domains, then you may have faced one or more of these issues:SLA n...
This video provides an introduction to incident management according to the Information Technology Infrastructure Library (ITIL) framework. It also demonstrates incident management on the ServiceNow p...
This week, Manjeet Singh and Brian Hollandsworth discuss the value of Benchmarks and the latest features in the Jakarta release. Listen Subscribe to iTunes This episode covers: What's Benchmarks all a...
There's already a lot of buzz about the recently published Forrester Wave identifying ServiceNow as a leader in the Strategic Portfolio Management space but I wanted to share my insights - as a team m...
Say you are in the technology industry and you recently brought down the time to resolve P1 incidents by 2 hours (from 10 to 8 hours). That's a big accomplishment. Now imagine what you could do if you...
Variable Editors are a popular feature on the platform. They are typically used to display information gathered from the requestor or end user using service catalog forms (catalog items and record pro...
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🔎 Troubleshooting & Preventing Duplicate Task Num...
