The IT4IT standard managed by the Opengroup, an open forum, helps to re-define how IT organizations are managed from an end-to-end perspective. IT4IT doesn't replace any existing standards such as ITI...
IT organizations need to manage change and the risks that come with it. That change may be reactive, resolving errors and adapting to changing business circumstances. Or it may be proactive, reducing ...
If you have a domain-separated instance like managed service providers (MSP) and have service level agreements defined for individual domains, then you may have faced one or more of these issues:SLA n...
This video provides an introduction to incident management according to the Information Technology Infrastructure Library (ITIL) framework. It also demonstrates incident management on the ServiceNow p...
This week, Manjeet Singh and Brian Hollandsworth discuss the value of Benchmarks and the latest features in the Jakarta release. Listen Subscribe to iTunes This episode covers: What's Benchmarks all a...
There's already a lot of buzz about the recently published Forrester Wave identifying ServiceNow as a leader in the Strategic Portfolio Management space but I wanted to share my insights - as a team m...
Say you are in the technology industry and you recently brought down the time to resolve P1 incidents by 2 hours (from 10 to 8 hours). That's a big accomplishment. Now imagine what you could do if you...
Variable Editors are a popular feature on the platform. They are typically used to display information gathered from the requestor or end user using service catalog forms (catalog items and record pro...
James Ramsay spends a lot of time in the field talking with customers. So, when James shares his views people sit up and listen. He's done just that with a recent Service Matters blog, posted on Septe...
No doubt, Service Catalog is "The Favorite" app for most of us. Requestors like that it provides an intuitive and immersive user interface to make requests or order items. And fulfillers love that it ...
On the Service Catalog, there is often a need to present the end user with some additional help when populating the catalog forms (Catalog items or Record producers). End users or requestors may not b...
One of the most important things about the survey process is reporting. If you are just sending out surveys and cannot gain feedback or insight from your participants, then the survey is not helpful. ...
We have another resource page for you! These pages pull together different kinds of content such as knowledge base articles, community posts, product documentation, multimedia offerings, and known err...
Recently, I had a chance to get educated on the importance and management of both portfolios. Mark Bodman, Sr. PM for Application Portfolio Management (APM) and David Thigpen, Sr. PM for Services Port...
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Trigger NowAssist Summarization for incident, prob...
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Conditionally Customize the Recommendations Tab in...
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Problem Management – What’s new in Yokohama
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SLA Engine - a developer's perspective of the logi...
