ITSM blog

3 Ways to Easily Report on Survey Results

One of the most important things about the survey process is reporting. If you are just sending out surveys and cannot gain feedback or insight from your participants, then the survey is not helpful. ...

All New Service Catalog Resource Page

We have another resource page for you! These pages pull together different kinds of content such as knowledge base articles, community posts, product documentation, multimedia offerings, and known err...

Application Portfolio and Services Portfolio are "Sibling" Portfolios That Should Live in the Same House

Recently, I had a chance to get educated on the importance and management of both portfolios. Mark Bodman, Sr. PM for Application Portfolio Management (APM) and David Thigpen, Sr. PM for Services Port...

Why validation errors occur on catalog variable Date/Time formats

If you are getting validation errors on the Service Catalog variables, specifically for the type "date" or "date/time" variables or your users are complaining about not being able to submit requests d...

Easily debug catalog customizations in Jakarta

One of the key features of the ServiceNow platform is its flexibility. You can almost build anything on the platform OR modify and customize a number of existing features, like the Service Catalog. So...

ServiceNow Named a Magic Quadrant Leader for Four Years Running

GARTNER UNVEILS 2017 ITSM VENDOR EVALUATIONThe Gartner Magic Quadrant is an invaluable tool for those seeking an unbiased, third-party evaluation of IT service management (ITSM) vendors. By better und...

Got 2 minutes? Why not improve your service delivery KPI performance?

Did you know that the ServiceNow Jakarta release provides robust and easy-to-use Benchmarking functionality? Are you taking advantage of Benchmarks' ability to send peer comparison data out to your ma...

IT Virtual Agent powered by integration with IBM Watson

ServiceNow offers a system that allows requesters to easily request a service or report an issue with a simple, intuitive user interface. As well as the ability see the real-time status of fulfillment...

How to deliver Surveys in Service Portal?

In our Istanbul release, we introduced the ability for users to take surveys on our Service PortalIn this video, I will go over how to setup the Survey widget (which is provided in the base instance) ...

Healthcare Leader Keeps Their IT and Customers Healthy

The ServiceNow Global Services team and one of our partners recently worked with a leading comprehensive healthcare provider in the United States. By deploying ServiceNow ITBM in just 12 weeks, we hel...

When to use surveys vs. assessments

Surveys and assessments are two different applications in the ServiceNow platform. A common question I see is, "What is the difference between surveys and assessments and when should I use one or the ...

Large Bank Improves Profits with ServiceNow ITSM

Recently, ServiceNow Global Services had the pleasure of working with a multinational banking and financial services company headquartered in Europe. This customer had some unique challenges they were...

More Than Diamonds Shine at Tiffany & Co.

At Knowledge 17 I heard a number of customers praising the work done for them by one of our partners, RegoConsulting. That made me rather curious so I went over to the Rego booth and struck up a conve...

Use real-time benchmarking to identify gaps and improve service performance

ServiceNow Benchmarks helps you measure and compare the performance of your key KPIs (Key Performance Indicators) with peers. But how do you use Benchmarking report data and turn it into actionable in...

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