Get General with Your Requests

It was a dark and stormy night. In the IT department, requests rained down in great torrents - except at occasional intervals, where end users were temporarily content with the assets assigned to them...

How to address the character limit on condition filters for catalog variables

On instances before the Istanbul release, the 'Reference qual condition' field used for catalog variables was limited to a maximum length of 255 characters. If the translated query string exceeds this...

Unearth your missing Submit Request (Order Now) button

The Service Catalog is one of the most popular applications in ServiceNow. Being able to to automate and process orders seamlessly just makes our lives a hundred times easier. Alas, in certain patches...

Great minds think alike - ServiceNow's APM and the views of a Thought Leader

A recent article published on the web site APMdigest.com caught the attention of ServiceNow's Product Manager for Application Portfolio Management, Mark Bodman. Mark was pleased to see that a thought ...

A Great Piece on APM (and APM)...

Dennis Drogseth is an analyst with Enterprise Management Associates (EMA) and covers a wide range of topics. In his recent blog article about APM (see link below) he puts forth some interesting notion...

The Role of IT Finance as a Business Partner

Author: Tony Pantaleo, Senior Product Customer Success Manager at ServiceNowTraditionally the role of finance within IT performed three activities for the Organization. They kept the books and process...

"Better Together" Helps Slay the Tyranny of Unplanned Work

In a recent webinar Troy DuMoulin, VP of R&D at Pink Elephant, presented his thoughts on effective Service Portfolio and Program Portfolio Management (PPM) practices, explaining why it's critical to i...

Utilizing Two Columns in Catalog Items

The Service Portal is a great way to standardize the data users send in when creating tickets or launching fulfillment workflows. When your form has many fields; however, a single lane to scroll throu...

Want to Play a Game? Check out what one group did to educate ITSM customers on ITBM

Learning ITBM through gamification (Contributed by Mark Bodman from the IT Business Management BU Mark is the Product Manager for Application Portfolio Management)We can take a breath after completing...

ITSM Go-Live a Major Success!

Do your recall the leading fashion retailer who is planning on saving $1M with ServiceNow? Well, they've been quite busy, most recently having a successful go-live with ServiceNow IT Service Managemen...

From Weeks to Hours with ServiceNow Global Services

As an IT Pro, I'm sure you can relate to this scenario. Your team has been tasked with moving from an older solution to a newer one. But there's a catch, you will have no help from your new solution p...

Over 100 ITSM Sessions at Knowledge17!

Hi All!Knowledge17 is just around the corner and I really hope I'll see you there. I am very excited about this event and all of the things we have to share with you next week.At Knowledge17, we're of...

Automatic update fields based on selection

The reference variable is for the User(sys_user) table. When you select a user, email and department from sys_user are copied to email and department variables. This could be a very common use case fo...

Webinar: How to quickly realize the value of Service Catalog

On April 19, we will be holding a webinar with our Service Catalog experts to talk about accelerating the time it takes for you to realize the value of the Service Catalog and the Request Management a...